Operations Management: Managing Quality, Efficiency, and Responsiveness to Customers
Operations Management
The Purpose of Operations Management
Operations Management Concepts
Improving Responsiveness to Customers
Price/Attribute Relationship
Price v. Attributes
Customer Responsive Production Systems
Impact of Increased Quality on Organizational Performance
Total Quality Management
Successful TQM Implementation
Managers and TQM
Improving Efficiency
Facilities Layouts
Efficient Manufacturing
Reengineering
Email: wcweber@csupomona.edu
Home Page: http://www.csupomona.edu/~wcweber
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