Communication Skills for Managers as Receivers
- Pay Attention to what is sent as a message.
- Be a good listener: donít interrupt.
- Ask questions to clarify your understanding.
- Be empathetic: try to understand what the sender feels.
- Understand linguistic styles: different people speak differently.
- Speed, tone, pausing all impact communication.
- This is particularly true across cultures.
- Managers should expect and plan for this.