Dangers of Ineffective Communication

• Managers spend most of their time communicating so both they and the subordinates must be effective communicators. To be effective:
• Select an appropriate medium for each message.

  • There is no one ìbestî medium.
• Consider information richness: the amount of information a medium can carry.

  • Medium with high richness can carry much information to aid understanding.
• Is there a need for a paper/electronic trail to provide documentation?

Previous slide

Next slide

Back to first slide

View graphic version