Skip To Content

Safety Alert System

Two students check their smart phones.The Safety Alert System is an emergency messaging system that can send alerts to phones, email addresses, and text/SMS and TTY/TDD devices. The Safety Alert System also sends desktop alerts to campus-owned computers through Alertus Desktop Notifications. The Safety Alert System will be used only for emergency communication purposes and never for routine communications.

The university tests the Safety Alert System the second full week of each quarter, with the exception of the fall, when it is held during the Great Shakeout.

UPDATING CONTACT INFORMATION

Where did you get my contact information?
All faculty, staff and students are automatically enrolled to receive emergency messages. The Safety Alert System uses contact information from the BroncoDirect database. It is university policy that we have a current main phone number for every faculty, staff and student. Email is the official communication vehicle for the university. Updates can be made by visiting BroncoDirect database.

How do I update my contact information?
Just log into BroncoDirect and update your personal data. The university will refresh contact information for the Safety Alert System regularly. BroncoDirect can be used for employees at the university, Foundation, ASI and credit union.

TEXT MESSAGES

Why should I provide my cell phone number?
Cell phone text messages reach participants faster than phone calls and emails. In a campus emergency, we need to reach you as soon as possible. By sending a text message or calling your cell phone, we can send you emergency information whether you are at home or on campus.

What does it cost to get the Safety Alert System messages?
The only cost is the amount your cell phone company may charge you to receive a text message or phone call.

What are the consequences of not providing my cell phone number?
Providing your cell phone number is not mandatory. However, Safety Alert messages will generally be urgent and time sensitive. Providing us more options to reach you, such as calling your cell phone or sending a text message, increases our ability to communicate important information in the event of an emergency.

Why did I get a confirmation text message? Was this the message?
Blackboard Connect, the company that Cal Poly Pomona uses to send out the messages, is required to activate the SMS system with a simple confirmation message BEFORE anyone receives a message.

Why did my cell phone carrier send me a message confirming a subscription?
Some mobile phone service providers will confirm that you want to receive text messages from the Cal Poly Pomona Safety Alert System the first time you receive a Safety Alert message. Follow the text message instructions, and then the Safety Alert text message will be delivered.

TESTING

Why test the Safety Alert System?
The university must test the Safety Alert System to ensure it is functioning properly and to familiarize the campus community with this important emergency communication vehicle. Campuswide tests are held only be once each quarter.

When is the Safety Alert System tested?

The university tests the Safety Alert System the second full week of each quarter, with the exception of the fall, when it is held during the Great Shakeout.

DESKTOP NOTIFICATIONS (ALERTUS)

An example of the Alertus Desktop Notification.What are Alertus desktop notifications?
The Alertus Desktop notification system sends full-screen safety messages to campus-owned computers equipped with Alertus software. During a safety alert test — or in the event of a real emergency — a safety message will be sent to all campus-owned computers.

A pilot study demonstrated that Alertus messages can arrive on computers faster than messages to campus phones or email. This is another tool to help ensure that you are aware of what is happening in case of an emergency.

Which computers receive an Alertus desktop alert?
All campus-owned computers in classrooms, computer labs and faculty/staff offices should have the Alertus system.

Does my computer have the software?
Visit the Alertus help page to see if you have the software. If you determine that your university-owned computer does not have Alertus software, contact the Help Desk via a link on the page.

How do I remove the alert from my screen?
To remove the alert, click on the “Acknowledge” button on the screen.

Can I get Alertus installed on my personal computer?
Installation on personal computers will begin once all university-owned computers receive the software, which is a work in progress.

Alerts will only appear if the computer is on the campus network and in an active state.

THE SYSTEM

What is Blackboard Connect?
Blackboard Connect is a service that Cal Poly Pomona has contracted to support the university’s Safety Alert System. This system sends the mass-alert messages to your phones, emails and text devices.

What are Alertus Desktop notifications?
The Alertus Desktop notification system sends full-screen safety messages to campus-owned computers equipped with Alertus software. These notifications are sent via the Safety Alert System.

If you are using a campus computer and do not receive an Alertus message during the test, visit the Cal Poly Pomona Help Desk’s Alertus page and follow the simple diagnostic instructions.

How will I know a message is really from Cal Poly Pomona’s Safety Alert System?
Messages from the Safety Alert System will have the ID 23177 or 63079 on text messages, (866) 869-7659 on phone messages and Cal Poly Pomona Safety Alert at safetyalert@csupomona.edu on email messages. The campus community is encouraged to add these contacts into their cell phones under Cal Poly Pomona Safety Alert.

TROUBLESHOOTING

A staff member gives information about emergency procedures.Why didn’t I receive a text message?
First, log into the BroncoDirect database and check the data under “Phone Numbers.” Make sure your cell phone is listed under the Phone Type called “Cellular.” Even if you have your cell phone entered under another phone type, the system will not know that number can accept text/SMS messages. For assistance, call the Help Desk at (909) 869-6776.

Why didn’t I receive a Safety Alert message?
The university conducts tests of the Safety Alert System once each quarter. All contact information is culled from BroncoDirect. Log into BroncoDirect and make sure you include all your contact information in the fields provided. If you want to receive text messages, make sure your cell phone number is in the field “cellular” or “mobile.”

If the correct information was already in BroncoDirect, but you did not receive a test message, please call the Help Desk at (909) 869-6776 so we can resolve the issue.

How do I opt out?
You can opt out of receiving cell and text messages by eliminating that number in BroncoDirect. However, we strongly advise against that. It is important that we have every option available to reach you in time of a crisis. You cannot opt out of a primary phone number or your email.

Can I opt out of just receiving text messages?
Yes, just follow the instructions when you receive your text message. However, we strongly advise against that. It is important that we have every option available to reach you in time of a crisis.

What if I opted out, but want to opt back in?
Just log back into BroncoDirect and update your contact information. If you opted out through text messaging 23177, simply text “SUBSCRIBE CPP” to 23177 to initiate the opt-in process.

MORE INFORMATION

Who can I contact to get more information?
If you have any additional questions or concerns, please contact us by emailing safetyalert@csupomona.edu or calling the Help Desk at (909) 869-6776.

Related Links

Emergencies

  • Dial 911 on a campus phone
  • Dial (909) 869-3070 from a mobile device
  • Blue Light Emergency Phones on campus connect with University Police

University Police

  • (909) 869-3070

Counseling Services

  • (909) 869-3220
  • After hours: (909) 869-3220, then press option 2

Student Health Services

  • (909) 869-4000
  • After hours nurse hotline: (855) 868-4945

Emergency Hotline

  • (866) 869-7659 or (866) 869-POLY

Environmental Health & Safety

  • (909) 869-4697

Facilities Management

  • (909) 869-3030