Booklist
An asterisk (*) indicates that this book is available in the Ombuds Office.
| Author | Title |
|---|---|
| Beer, Jennifer E. | Mediator's Handbook; 1997* |
| Blanchard, Ken and Johnson, Spencer |
The One Minute Manager; 1981* |
| Booher, Dianna | Communicate with Confidence!; 1994 |
| Bradberry, Travis & Greaves, Jean | The Emotional Intelligence Quick Book; 2005 |
| Breitman, Patti and Hatch, Connie | How to Say No Without Feeling Guilty; 2000 |
| Bolton, Robert | People Skills; 1979* |
| Brewer, Ernest W. | 13 Proven Ways to Get Your Message Across; 1997* |
| Brinkman, Rick and Kirschner, Rick |
Dealing with People You Can't Stand; 2002* |
| Burley-Allen, Madelyn | Managing Assertively: A Self-Teaching Guide (2nd Ed.); 1995 |
| Carlson, Dwight | Overcoming Hurts & Anger, Finding Freedom from Negative Emotions; 2000 |
| Carlson, Richard | Don't Sweat the Small Stuff; 1997 |
| Collins, Jim | Good to Great; 2001* |
| Covey, Stephen | The 7 Habits of Highly Effective People; 1989* |
| Dana, Daniel | Managing Differences; 2001 |
| Deutsch and Coleman | The Handbook of Conflict Resolution; 2000 |
| Donoghue, Paul & Siegel, Mary | Are You Really Listening?; 2005 |
| Fisher, Roger and Shapiro, Daniel |
Beyond Reason; 2006* |
| Fisher, Roger and Ury, William |
Getting to Yes Negotiation Agreement w/o Giving In; 1991* |
| Forni, P.M | Choosing Civility, the 25 Rules of Considerate Conduct; 2002 |
| Goleman, Daniel | Emotional Intelligence, Why It Can Matter More than IQ; 1995 |
| Goleman, Daniel | Social Intelligence: Beyond IQ, Beyond Emotional Intelligence; 2006 |
| Goleman, Boyatzis, McKee | Primal Leadership, Learning to lead with Emotional Intelligence; 2002 |
| Gopin, Marc | Healing the Heart of Conflict, 8 Crucial Steps to Making Peace; 2004 |
| Hammond, Sue Annis | The Thin Book of Appreciative Inquiry; 1996* |
| Horn, Sam | Take the Bully by the Horns; 2002 |
| Horn, Sam | Tongue Fu! How to Deflect, Disarm, and Defuse Any Verbal Conflict; 1996 |
| Johns, Beverley and Carr, Valerie |
Techniques for Managing Verbally & Physically Aggressive Students; 2002* |
| Johnson, Spencer | Who Moved My Cheese?; 2002* |
| Kellett, Peter and Dalton, Diana |
Managing Conflict in a Negotiated World; 2001 |
| Kraybill, Ron and Wright, Evelyn |
The Little Book of Cool Tools for Hot Topic; 2006* |
| Lang, Michael and Taylor, Alison |
The Making of a Mediator; 2000 |
| Leeds, Dorothy | The 7 Powers of Questions; 2000* |
| Lencioni, Patrick | Death by Meeting* |
| Lencioni, Patrick | The Five Dysfunctions of a Team; 1965* |
| Lencioni, Patrick | Silos, Politics and Turf Wars; 2006* |
| Lewicki, Barry and Saunders, Minton |
Essentials of Negotiation; 2003* |
| Masters, Marick and Albright, Robert |
The Complete Guide to Conflict Resolution in Work; 2002 |
| Mayer, Benard | The Dynamics of Conflict Resolution; 2000 |
| McKay, Davis & Fanning | Messages: The Communication Skills Book; 1995* |
| Miller, Robert B. et. al | The 5 Paths to Persuasion; 2004* |
| Moore, Christopher | The Mediation Process; 1996 |
| Nagle-Lechman, Barbara | Conflict and Resolution; 1997 |
| Namie, Gary and Namie, Ruth |
The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity On the Job; 2000* |
| Patterson, Grenny and McMillan, Switzler |
Crucial Confrontations; 2005 |
| Patterson, Grenny and McMillan, Switzler |
Crucial Conversations; 2002 |
| Ponte, Lucille and Cavenagh, Thomas |
Alternative Dispute Resolution in Business; 1999 |
| Potter, Beverly | Conflict to Cooperation How to Mediate a Dispute; 1996* |
| Ramsey | How to Say The Right Thing Everytime; 2002* |
| Sanderson, Barbara E. | Talk It Out! The Educator's Guide to Successful Difficult Conversations, 2005* |
| Shipley, David and Schwalbe, Will |
Send: The Essential Guide to Email for Office and Home; 2007* |
| Spence, Gerry | How to Argue and Win Every Time; 1995* |
| Stein, Mark and Ernst, Dennis |
Resolving Conflict Once & For All; 1997* |
| Sugars, Bradley | Instant Team Building; 2006* |
| Swets, Paul | The Art of Talking So That People Will Listen; 1986* |
| Thompson, George and Jenkins, Jerry |
Verbal Judo The Gentle Art of Persuasion; 1993 |
| Ury, William | The Third Side, 2000 |
| Valentis, Mary & Valentis, John | Brave New You; 2001 |
| Weeks, Dudley | The Eight Essential Steps to Conflict Resolution; 1992* |
| Whitney, Diana et. al. | Encyclopedia of Positive Questions, Volume One* |
| Wiersbe, Warren | The Bumps Are What You Climb On; 2002 |
| Yarbrough, Elaine and Wilmot, William |
Artful Mediation Constructive Conflict at Work; 1995 |