Contents
Cal Poly Pomona

Telephone Professionalism

Workshop Facilitator: Sandi Davis, Executive Assistant to the President
Date: Tuesday, February 12, 2008
Location: Andromeda Suite, Bronco Student Center
Time: 9:00 -10:30 a.m.

Are you a staff member or student assistant who spends a lot of time answering the phone, either to take messages or to help people with questions and problems? This workshop will teach you how to effectively and professionally handle routine as well as challenging callers and deliver exceptional service via telephone.

Topics covered include:

  • Check your style
  • Suggested responses
  • Handling difficult callers
  • Skills practice

This workshop is coordinated through Organizational Development & Training.

To register, please e-mail ljroth@csupomona.edu

Loretta Roth, Organizational Development & Training,
email: at ljroth@csupomona.edu
phone: 909-869-2705.

*Note to staff participants: Please be sure to clear your attendance with your managers.
If you have a disability and need an accommodation, please inform us by email at ljroth@csupomona.edu or by calling the O D T office at x3726 one week prior to the date of the workshop.

 

Reservations will be confirmed by email.