Contents
Cal Poly Pomona

Managing Conflict

Workshop Facilitator: Gary Butterworth

Conflict, strife, and opposing points of view are part of the workplace and part of life — you can't change that. But you can learn to be better at managing conflict when it does occur. After this dynamic, transforming seminar, you'll experience an incredible, positive change in yourself (and everyone around you will notice it, too)!
Learn:

    • How to predict a problem situation long before it reaches the crisis stage — and avert it entirely!
    • The secret to keeping poise and control when everyone around you loses it
    • Escape routes from the traps of infighting and backstabbing
    • Emotional "first aid" — be able to save yourself when you feel your emotions spinning out of control!
    • Ways to repair damaged relationships — at work, at home, with anyone!
    • How to meet conflict and disagreement head-on … and reach a mutual understanding
    • What it takes to keep your own cool — and prevent others from losing theirs!

    To register, please log into BroncoDirect

    *Note to staff participants: Please be sure to clear your attendance with your managers.

    If you have a disability and need an accommodation, please inform us by email at ljroth@csupomona.edu or by calling the ODT office at x3726 one week prior to the workshop.

    If you have questions regarding registration for classes, please contact:

    Loretta Roth, Organizational Development & Training,
    email: at ljroth@csupomona.edu
    phone: 909-869-2705.

    Reservations will be confirmed by email.