Whether you deal with customers face to face or over the telephone you will benefit greatly from this workshop. Consider just a few of the customer service techniques you will learn: How to handle the five most common customer complaints, angry customers with diplomacy and tact, and how to master the subtle communication the techniques that make the difference between a positive customer service relationship and tense one.
To register, please log into BroncoDirect
If you have a disability and need an accommodation, please inform us by email at firstname.lastname@example.org or by calling the ODT office at x3726 one week prior to the workshop.
Loretta Roth, Organizational Development & Training,
email: at email@example.com
Reservations will be confirmed by email.