Cal Poly Pomona

Essentials of Excellent Customer Service

Whether you deal with customers face to face or over the telephone you will benefit greatly from this workshop.  Consider just a few of the customer service techniques you will learn: How to handle the five most common customer complaints, angry customers with diplomacy and tact,  and how to master the subtle communication the techniques that make the difference between a positive customer service relationship and tense one.

To register, please log into BroncoDirect

*Note to staff participants: Please be sure to clear your attendance with your managers.

If you have a disability and need an accommodation, please inform us by email at or by calling the ODT office at x3726 one week prior to the workshop.

If you have questions regarding registration for classes, please contact:

Loretta Roth, Organizational Development & Training,
email: at
phone: 909-869-2705.

Reservations will be confirmed by email.