Cal Poly Pomona

Communication with Diplomacy and Professionalism

Discover how to build and strengthen speaking, writing and interpersonal communication skills, stay in control of any situation and manage responsibilities with tact, poise and polish.

You will learn:

    • Why being able to think on your feet and then communicate effectively is crucial in today’s workplace
    • How to tell the truth without fear
    • How to respond  to questions, even when you don’t know the answer
    • How focusing on the person’s feelings allows them to “get” your message
    • The 5 most powerful words in the English language
    • Sure-fire ways to prevent or reduce defensive behavior
    • How to deal with hotheads, bad-mouthers, habitual fault finders and other morale




    To register, please log into BroncoDirect

    *Note to staff participants: Please be sure to clear your attendance with your managers.

    If you have a disability and need an accommodation, please inform us by email at or by calling the ODT office at x3726 one week prior to the workshop.

    If you have questions regarding registration for classes, please contact:

    Loretta Roth, Organizational Development & Training,
    email: at
    phone: 909-869-2705.

    Reservations will be confirmed by email.