The University Library is pleased to announce a new service, Reference and Technical Help Desk, to patrons in the Library starting October 3, 2005.  This service provides help with library research tools, services, and computer problems without leaving your workstation. You can chat live with a person at the Reference Desk or at the Tech Help Desk during the times the live chat is scheduled. Accessing the Reference and Technical Help Desk is available from all Research Workstations in the Library. Patrons using laptop computers in the Library can access the service from a web browser.

Reference Desk Schedule for Fall Quarter 2005

Monday - Thursday	8:00 a.m. - 9:00 p.m.
Friday	9:00 a.m. - 4:45 p.m.
Saturday	12:00 noon - 5:45 p.m.
Sunday	12:00 noon - 8:45 p.m.

Tech Help Desk Schedule for Fall Quarter 2005

The Tech Help Desk is located on the 4^th floor Research Workstations area. The Tech Help provides technical support to patrons in the Library either in person or through online chat.

	In Person	Online Chat
Monday	10 a.m. - 12 noon	2 p.m. - 4 p.m.
Tuesday	10 a.m. - 12 noon	2 p.m. - 4 p.m.
Wednesday	2 p.m. - 4 p.m.	10 a.m. - 12 noon
Thursday	2 p.m. - 4 p.m.	10 a.m. - 12 noon
Friday	10 a.m. - 12 noon	2 p.m. - 4 p.m.

Note: Support is not available on the following days:

Veterans’ Day	Friday, November 11
Thanksgiving Holiday	Thursday, November 24
	Friday, November 25
Winter Holiday	December 26 - January 2

  Library Systems
 October 11, 2005