At the present time you cannot access our research databases using the AOL browser.The one provided to you by AOL does not have all the functions you need to access our databases. You need to use a separate Web browser. Connect using AOL, then minimize AOL and open the separate browser. If you don't have a separate browser you may download a copy of Netscape or Internet Explorer. You can also get a copy of Netscape Navigator from AOL by entering Keyword: netscape, and following the downloading and installation directions.
When you first try to connect to a database you will be asked for your name, Bronco number, and Library PIN .If you do not have a Library PIN you can assign yourself one from the authentication screen. You will need to enter it twice. Follow the steps described to obtain a Library PIN number.
When a database asks you for a "password", most likely the remote database server is having some difficulty: it could be down, run out of access ports, or having other difficulties.
A good way to check if the problem is with the database vendor is to try accessing several of the other databases listed on the page. If you can access other databases without any difficulty, try clearing your cache. If you still cannot access, then the problem could be with the remote database server that you are attempting to access. In that case the best thing to do is to try the database again later. The people running the remote database server will eventually correct the problem. Note that we have no control over the remote database servers.
Some of the products we offer have limited capacity to host a large number of sessions. If too many people are using the databases at the same time, then anyone attempting to access the database is turned away. Try again later, in the hopes that fewer people are using the database when you attempt to get access.
If after reading this FAQ, you are still having difficulty, email Library Systems or submit a Help Form
