Going Where the Students Are: A Symposium on Live Reference in the CSU

PROGRAM SUMMARIES

 Introduction of the Keynote Speaker  
Kathleen Dunn, Assistant University Librarian for Reference, Collection, and Instruction Services, Cal Poly Pomona

 "Reference Service in the 24x7 Environment"
Diane Kresh, Director of Public Collections, Library of Congress

Overview of the Day and Introduction of Speakers. 
Kathleen Dunn, Assistant University Librarian for Reference, Collection, and Instruction Services 
Cal Poly Pomona

MCLS 24/7 Reference Project.
Susan McGlammery, Reference Services Coordinator for MCLS

QandAcafe.com: the Bay Area Reference Project.
Kay Henshall, Project Manager,  Bay Area Reference Project

Ready for Reference: Online! Anytime!@your library. The Illinois Alliance Library System Project
Mary Carol Lindbloom, Library Development Consultant, Alliance Library System

Questions and Answers for Morning Speakers (Panel)
Margo Young, Associate University Librarian, CSU Los Angeles, Facilitator

UC-wide planning for live reference service and UCLA plans.
Janice Koyama, Assistant University Librarian, UCLA.  Presentation given by Eleanor Mitchell, Head, UCLA College Library,  and Alice Kawakami, Instructional Technology Coordinator and Reference Librarian, UCLA College Library

San Jose State University Experiences.
Charity Hope, Reference Librarian,
San Jose State University

The Experience at Monterey Bay
Janie B. Silveria, Coordinator for Reference Services
CSU Monterey Bay

Questions and Answers for Afternoon Speakers

Responses to Breakout Questions:
1. What will be the impact on traditional service?
2. How will this affect traditional staffing?
3. How will this impact my job & workload?
4. What should our next steps be?