Going Where the Students Are:  Live Reference in the CSU

Live Reference Bibliography

1. "Collaborative Digital Reference Service." http://www.loc.gov/rr/digiref/
The Collaborative Digital Reference Service provides professional reference service to users anywhere anytime, through an international, digital network of libraries. Upcoming meetings, articles, and general information is included.

2. Digital Reference Service in the New Millennium: planning, management, and evaluation. Ed. R. David Lankes, John W. Collins, Abbey S. Kasowitz. (New York: Neal-Schuman, 2000).

3. "Digital Reference Services: Papers Based on the Virtual Reference Desk Conference," special issue of Reference & User Services Quarterly, 39 (Summer 2000).
Articles based on presentations at the VRD Conference, October 14-15, 1999.

4. Hulshof, Robert, "Providing Services to Virtual Patrons," Information Outlook, January 1999. http://www.sla.org/pubs/serial/io/1999/jan99/hulshof.html

5. Koyama, Janice T., "http://digiref.scenarios.issues," Presented at Reference Service in a Digital Age, Library of Congress, June 30, 1998. http://lcweb.loc.gov/rr/digiref/koyama.html

6. Kresh, Diane Nester, "Offering High Quality Reference Service on the Web," D-Lib Magazine, 6 (June 2000).

7. "Library Systems & Services (LSSI)." http://www.lssi.com/virtual/
A leader in the providers of digital real-time reference, this site has background information, products, training, FAQs, contacts, and articles.

8. Lipow, Anne, "In-Your-Face Reference Service," Library Journal, 124 (August 1999): 50-52.

9. "LiveRef(sm): A Registry of Real-Time Digital Reference Services." http://www.public.iastate.edu/~CYBERSTACKS/LiveRef.htm
Links to academic, public and government LiveRef sites, discussion lists, and technology providers.

10. McGlamery, Susan, and Steve Coffman, "Moving Reference to the Web," Reference & User
Services Quarterly, 39 (Summer 2000): 380-386.

11. Oder, Norman, "The Shape of E-Reference," Library Journal, 126 (February 2001): 46-50.

12. "Reference Service in a Digital Age: Papers Based on the Library of Congress Institute," special issue of Reference & User Services Quarterly, 38 (Fall 1998).
The entire issue is devoted to digital reference and articles based on presentations at the LC Institute, June 29-30, 1998.

13. Schneider, Karen, "The Distributed Librarian: Live, Online, Real-Time Reference," American Libraries, 31 (November 2000): 64. http://www.ala.org/alonline/netlib/il1100.html

14. Sloan, Bernie, "Digital Reference Services: a Bibliography."
http://www.lis.uiuc.edu/~b-sloan/digiref.html
A Comprehensive listing of articles and web sites on digital reference.

15. "The Virtual Reference Desk (VRD)." http://www.vrd.org/
A project dedicated to the advancement of digital reference and the successful creation and operation of human-mediated, Internet-based information services. VRD is sponsored by the United States Department of Education, with the support of the White House Office of Science and Technology Policy.