Jane Silveria, CSU Monterey Bay
· New campus 1995; FTES approx 3000; add 500/year; residential
· Interdisciplinary curriculum with 12 integrated majors
· Focus on active collaborative learning
· Outcomes based
· Wired campus from the beginning; now moving to wireless
· Emphasis on technology
· Library:
o 7 FT librarians; 3 PT librarians
o 450 print and 10,000 full text journals
o 75 web accessible databases
o e-reserves
o web tutorials and finding aids
o in person and phone reference 60 hours/week
There is a long history of sharing through the Monterey Bay Cooperative Consortium (MOBAC), a multi-type consortium of academic, community college and public libraries. The Consortium has a regional catalog and a system reference center in San Jose. It is a member of the Golden Gate Library Network (a region of the Library of California).
· An enhancement of email reference which has been operating for 6 years using Firstclass email service (which included chat). Real time enables immediacy and the reference interview.
· Chat is familiar at CSUMB.
· Can push pages.
· Service to distance learners. Increasing number of online courses. Max on campus students = 8000. Web delivery is preferred over video.
· Goal: one stop shopping. Workgroup is developing policy and procedures.
· Co-browsing facilitates instruction. Help in focusing question and in searching catalog and databases = one-on-one instruction.
· Can link to other web pages, syllabi/e-reserves, subject guides, online tutorials
· Slide show/meeting feature = group instruction
· Human real time presence behind online instruction.
·
The future of Virtual Reference at CSUMB
Collaboration with regional libraries.
Community networking and service are important at CSUMB and are written
into RTP. Shared user population and
shared resources.
· Expanded regional network
· Other California academic libraries
· East Coast collaboration to increase service hours
· National collaboration with CDRS
· Moving beyond ready reference (i.e., Web resources only) requires advanced software
· No co-browsing now
· No licensed databases due to authentication and proxy issues
· Limited personnel, funding
· Administrative and staff reluctance