||Equipment Systems Specialist-Career
| Collective Bargaining Unit
||CSUEU/Bargaining Unit 9
||Systems Administration/I&IT Operations
|Type of Appointment
|Application Materials Required
||University Application, Resume, and current DMV Print-out required
| Classification Salary Range
||$3,343 - $5,518
|Anticipated Hiring Range
||$3,343 - $4,068
|Recruitment Closing Date
||This position is subject to close at anytime
I&IT supports and promotes the mission of the University through the strategic use of information and technology resources of the faculty, staff and students to support and enhance the teaching and learning environment. I&IT Operations provides central technology support for Enterprise Systems, Networking & Telecommunications, Academic & Desktop Support (desktop computing, classrooms, and computer labs) and Student Affairs Information & Technology Services (SAITS).
DUTIES AND RESPONSIBILITIES
Under the general direction of the Director of SA Applications & Technology Solutions (Director), the primary role of the Equipment Systems Specialist is to perform day-to-day microcomputer based support functions. The incumbent will troubleshoot and resolve common client side issues and assist with other technical duties associated with maintaining the desktop/workstation resources for Associated Students Inc. (ASI) and the Division of the Student Affairs (DSA) as a whole.
- Primary Application/Area of Responsibility will be with Associated Students Inc. (ASI), a non-profit corporation led by elected student leaders and professional staff dedicated to serving students on campus. The incumbent will support the technology within the Bronco Student Center (BSC) and Bronco Recreation and Intramural Complex (BRIC) currently under construction. (See http://asi.csupomona.edu/ for more information on ASI, BSC, and the BRIC.)
- Serves as member of a technical support team that installs and maintains the information technology infrastructure for the Division of Student Affairs, including: network cabling, workstations, printers, monitors, file servers, operating systems (e.g. Microsoft Windows 7 & XP), business applications (e.g. Microsoft Office, Microsoft Exchange email, Adobe Acrobat) and other forms of IT hardware and software used in the performance of University related business.
- Performs software installations and upgrades on staff computers; troubleshoots software performance and takes appropriate steps to resolve the situation as needed; enhances reliability, provides network connectivity, and ensures proper virus and malware protection.
- Performs hardware and software upgrades; monitors and tunes workstation OS settings and other components to optimize performance, enhance reliability, and provide for LAN connectivity.
- Responds to requests for hardware and software technical assistance as directed and takes appropriate action and/or follow-up as warranted to property address, resolve and complete particular tasks, assignments, and projects.
- Delivers, carries, and/or transports workstations, printers, monitors, and other IT equipment as needed or as directed by a supervisor or other lead.
- Locates and installs IT equipment (e.g. workstations, monitors, printers, cabling) as directed by the intended user or department manager, uses moderate physical effort in moving and connecting equipment and cabling.
- Develops hardware and software configurations, installs new equipment/software, performs OS/software updates, and maintains policies and procedures related to microcomputer or network operations.
- Works in close collaboration with peers in ASI, SAITS, I&IT Division, and other information technology professionals across the University to support desktop applications software to meet divisional and departmental technology needs.
- Assists with the daily operations of the department’s “help desk” and front office procedures. Monitors the workflow and assists in the delegation of tasks to technical staff and/or student workers to complete projects, meet deadlines, and to support the unit’s technical support activities.
- Tracks technical support issues for timely response and resolution by staff; provides regular updates to the Director of the SA Applications & Technology Solutions and Executive Director for ASI. Reports and coordinates activities with direct line manager in SAITS with a dotted-line functional reporting to ASI manager(s).
- Makes contact with students, staff, administrators, visitors, faculty, and outside vendors on a regular basis, and has some form of communication with each assigned business unit or office within the Division of Student Affairs.
- Notifies both the ASI functional manager and SAITS management of any interruption in service or normal operations of assigned systems; consistent with job, operational, or project duties, communicates with other appropriate managers and staff regarding imminent systems, data, or security problems; as directed may facilitate alternatives.
- Answers technical questions from various Divisional staff members and executives; uses sound judgment and decision making in order to find solution and implement appropriate and timely resolutions.
- Provides technical advice and expertise in evaluation, purchase, and upgrading of hardware and/or software resources; researchers costs; prepares the appropriate paperwork, requisitions, and/or work orders as needed.
- Works with end-users to provide onsite or remote technical support, troubleshooting and problem resolution; protects confidential and sensitive University administrative data and electronic information from incidental, intentional or preventable loss.
- Operates electrical service vehicles, trucks and/or cars for the delivery or pick-up of equipment, personnel, or incidental items related to or in support of SAITS or Divisional operations.
- Maintains records and inventory of ASI equipment and software; ensures that help requests are submitted into the SAITS tracking system; uses system to respond to requests; closes requests promptly.
- Evaluates and makes suggestions for change/improvement in support operations; makes ongoing improvements in administrative or technical operating procedures, and updates staff about changes accordingly.
- Demonstrates excellence in technical communication skills, interpersonal interactions, and written correspondence with Department, Division, University staff, and external vendors/contacts in person, by telephone and via mail/email.
An Associate’s Degree with relevant experience totaling one year full-time or the equivalent in part-time OR Certification completed in a related technical field with relevant experience totaling two (2) years full-time or the equivalent in part time. Ability to deliver, carry and install IT equipment as needed or as directed by a supervisory or HERRA manager; uses moderate physical effort in moving and connecting IT equipment and cabling including bending, crawling and safely lifting equipment weighing up to 50 pounds; ability to drive vehicles to transport equipment and staff; operate electrical service vehicles and state owned gas powered cars and trucks.
Finalists for this position may be required to submit to and successfully pass a background check prior to being hired.
Expertise in the configuration and support of microcomputers running Windows 7 and Windows XP.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: http://dsa.csupomona.edu/police/securityreport.asp
CONDITION OF EMPLOYMENT
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. http://www.calstate.edu/eo/EO-1083.html
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