Cal Poly Pomona


Recruitment No. 50634   
Classification Title Operating System Analyst-Expert
Collective Bargaining Unit CSUEU/Bargaining Unit 9
College/Department Systems Administration/I&IT Operations  
Timebase Full-time
Type of Appointment Probationary
Application Materials Required University Application,Resume and current DMV Print-out required
Classification Salary Range $6,166 - $9,900
Anticipated Hiring Range $6,166 – $7,410
Recruitment Closing Date This position is subject to close at anytime.


I&IT supports and promotes the mission of the University through the strategic use of information and technology resources of the faculty, staff and students to support and enhance the teaching and learning environment.  I&IT Operations provides central technology support for Enterprise Systems, Networking & Telecommunications, Academic & Desktop Support (desktop computing, classrooms, and computer labs).


Under the general direction of the Director of Systems Administration, the Operating System Analyst will perform advanced technical support and troubleshooting for assigned operational areas; responsibility is shared amongst other Operating Systems Analysts.

  • Primary Application/Area of Responsibility will be with the campus’ central Systems Administration department.  Systems Administration provides central technology support for the design, development, security and maintenance of campus-wide computing infrastructure, including: email, web services, intranet services, directory services, account management for technology access, as well as various server operating system environments and databases, including UNIX, Linux and Windows for the support of campus applications such as PeopleSoft, BlackBoard, CBORD Odyssey, Viking, Oracle, network management, and helpdesk ticketing.
  • Installs, configures, and administers Windows and VMware-based operating system software and associated utilities and applications and develops associated operational procedures, documentation and processes in support of campus services; troubleshoots problems with operating system functions.
  • Performs day-to-day management tasks on SAN and NAS storage devices.  Tasks would include increasing quotas, expanding LUNs, and basic troubleshooting of common problems.
  • Provides escalated technical support to Cal Poly Pomona and I&IT departmental staff, as assigned. Duties may include providing both on-site and telephone support for resolution of operating system, applications and networking problems for desktop systems, servers and networking on campus, as required.
  • Responds to system alerts and service interruptions outside of normal business hours in support of campus operations. Prepare reports summarizing departmental technical activities.
  • Communicates with appropriate management and staff members regarding imminent network problems, or other campus computing problems, and arranges for alternatives; identifies problems and generates alternatives and solutions in a team-oriented environment.
  • Evaluates and makes suggestions for changes and improvements in network and server operations; makes ongoing improvements in administrative or technical operating procedures, and updates staff about changes accordingly.
  • Evaluates, tests, schedules, and implements software upgrades and the performance of system maintenances; coordinates activities with functional units, vendors, and other impacted parties to ensure proper notification, task coordination, and the minimization of downtime. 
  • Develops scripts and programs using VBScript, .NET, PowerShell, Operations Manager XML management packs, and batch files to automate system administration, storage administration, and user management tasks.
  • Monitors, implements, and maintains network servers to ensure minimal interruption of production systems and to maintain maximum system availability; systems administered may include domains, forests, Active Directory, SUS/SMS, physical and virtualized Windows-based servers and Storage Area Network (SAN); implements and maintains centralized backup services.
  • Performs on-going performance analysis and capacity planning for multiple server systems; develops and carries out appropriate periodic maintenance procedures; diagnoses and corrects errors; maintains appropriate records; produces and carries out specified Change Control processes.
  • Ensures the security, protection and confidentiality of department and divisional information systems; designs, integrates and administers plans for security and disaster recovery in compliance with relevant CSU, state and federal regulations.


  • A bachelors level degree in Computer Science, Computer Information Systems, Information Systems,  Engineering or a related field with five years full-time relevant experience OR twelve years of relevant full-time experience. (Associate Degree does not substitute for experience in this classification).
  • Ability to respond to system alerts, service  interruptions, and management inquiries outside of normal business hours in support of campus 24/7 IT operations
  • Ability to transport equipment and lift up to 50 pounds (computer equipment)
  • Ability to operate electrical service vehicles and state owned gas powered cars and trucks.

Finalists for this position may be required to submit to and successfully pass a background check prior to being hired.


  • Master’s degree in Computer Science
  • Experience working in an academic environment
  • Experience managing Enterprise storage platforms, especially EMC Celerra/VNX
  • Experience developing scripts for automated provisioning/management of users and servers
  • Experience working in large scale deployments with hundreds of servers
  • Managing and administering Active Directory and Exchange Services
  • Samba/Dfs/Windows file sharing
  • UNIX and Linux systems
  • CISCO UCS and IBM xSeries servers
  • Designing disaster recovery environments
  • Managing enterprise backup solutions, especially NetBackup and Avamar


Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.


Cal Poly Pomona hires only individuals lawfully authorized to work in the United States.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at:


The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


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