||Operating System Analyst-Expert
| Collective Bargaining Unit
||CSUEU/Bargaining Unit 9
|Type of Appointment
|Application Materials Required
||University Application, Resume and current DMV Print-out required
| Classification Salary Range
||$6,166 - $9,900
|Anticipated Hiring Range
||$6,166 – $7,410
|Recruitment Closing Date
||This recruitment is subject to close at anytime.
I&IT supports and promotes the mission of the University through the strategic use of information and technology resources of the faculty, staff and students to support and enhance the teaching and learning environment. I&IT Operations provides central technology support for Enterprise Systems, Networking & Telecommunications, Academic & Desktop Support (desktop computing, classrooms, and computer labs).
DUTIES AND RESPONSIBILITIES
Under the general direction of the Director of Student Affairs (SA) Applications & Technology Solutions (Director), the Operating System Analyst is an expert level position that will perform advanced technical support and troubleshooting for assigned Primary Application/Area of Responsibility; responsibility is shared amongst other Operating Systems Analysts.
- Primary Application/Area of Responsibility will be with the campus’ Student Health Services (SHS) department (http://www.dsa.csupomona.edu/shs/) with backup support provided to University Housing Services (http://www.csupomona.edu/~housing), Parking & Transportation Services (http://www.dsa.csupomona.edu/parking/), and University Police (http://www.dsa.csupomona.edu/police/).
- Performs complex hands-on technical systems administration for assigned applications and databases including: installation, configuration, patch management, upgrade, routine maintenance, and optimization tasks.
- Ensures the operational readiness and proper functioning of 'mission critical' systems (application software, databases, and client workstations).
- Protects confidential and highly sensitive University administrative and personal data from incidental, intentional, or preventable loss; maintain the integrity and quality of the stored data.
- Understands and documents technical and functional processes related to the assigned business applications in order to provide appropriate services to meet staff and management’s needs.
- Identifies potential problems, enhancements, and pro-actively seeks ways to advance the use of technology to meet functional process needs of the assigned functional areas.
- Advises functional and SAITS department leaders regarding methods or technical solutions that can increase productivity, efficiency, and services using technology along with associated risks.
- Ensures that applications are configured and data is secured to meet the applicable standards set by federal and state agencies, university, and CSU system policies, and accrediting bodies (where applicable).
- Performs project management tasks during system implementation phases; serves in a technical leadership role during the implementation of new department applications; acts as the liaison between the vendor and the functional department.
- Responds to systems or network related issues, electronic alerts, and inquiries from staff outside of normal business hours in support of 24/7 campus and IT operations; assistance may be via remote management utilities or onsite service as the situation requires.
- Communicates with appropriate management and staff members regarding imminent systems or network problems or other campus computing problems, and arranges for alternatives.
- Identifies problems and generates alternatives and solutions in a team-oriented environment.
- Reports and communicates activities with direct line manager and dotted-line functional department(s) (SHS) manager(s), functional area staff, technical unit (I&IT) leadership and peers, as well as information systems vendor in the performance of systems administration duties related to the Primary Application/Area of Responsibility.
- Works in close collaboration with peers in SAITS department and across the I&IT Division; interfaces with other information technology professionals across the University.
- Rotates between multiple departments as members of the cross functional support team may from time to time be directed to switch support departments.
- Utilizes advanced communication and listening skills through effective interpersonal interactions, and written correspondence with department, division, university staff, and external contacts in person, by telephone and via mail/email.
- Uses sound judgment and decision making in order to find solutions and implement appropriate and timely resolutions.
- A bachelors level degree in Computer Science, Computer Information Systems, Information Systems, telecommunications, Engineering or a related field with five years full-time relevant experience OR twelve years of relevant full-time experience. (Associate Degree does not substitute for experience in this classification).
- Ability to respond to system alerts, service interruptions, and management inquiries outside of normal business hours in support of campus 24/7 IT operations.
- Ability to deliver, carry and install IT equipment as needed or as directed by the supervisory or HERRA managers; uses moderate physical effort in moving and connecting IT equipment and cabling including bending, crawling and safely lifting equipment weighing up to 50 pounds.
- Ability to drive vehicles to transport equipment and staff; operates electrical service vehicles and state-owned gas powered cars and trucks.
Finalists for this position may be required to submit to and successfully pass a background check prior to being hired.
- Experience working in a medical facility, hospital or other health care related environment.
- Experience providing technical support work in confidential or highly sensitive environments with the demonstrated ability to learn, use, and support a wide array of business applications and IT equipment.
- Demonstrated ability to work proactively and creatively, in a decentralized environment, with multiple functional leads and distinct operational environments.
- Demonstrated technical knowledge and ability to perform system and application maintenance required to support complex mission critical business information systems and the associated IT infrastructure.
- Experience developing, implementing or maintaining applications and database solutions; proven ability to manage competing priorities.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: http://dsa.csupomona.edu/police/securityreport.asp
CONDITION OF EMPLOYMENT
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. http://www.calstate.edu/eo/EO-1083.html
Achieving Excellence as a Learning-Centered University