| Collective Bargaining Unit
||CSUEU Bargaining Unit 9
||Network & Telecommunications/I&IT Operations
|Type of Appointment
|Application Materials Required
||University Application, Resume and current DMV record required
| Classification Salary Range
||$4,314 - $8,831
|Anticipated Hiring Range
||$4,314 - $5,820
|Recruitment Closing Date
I&IT supports and promotes the mission of the University through the strategic use of information and technology resources of the faculty, staff and students to support and enhance the teaching and learning environment. I&IT Operations provides central technology support for Enterprise Systems, Networking & Telecommunications, Academic, Technical Support (desktop computing, classrooms, and computer labs), and Student Affairs Information & Technology Services (SAITS).
DUTIES AND RESPONSIBILITIES
Under the general supervision of the Director of Network & Telecommunications, the Network Analyst provides on-going analysis, modification and support of network switches and routers, third party network management software, network connectivity and related systems to meet organizational needs. Performs capacity planning and network design, and provides support for the installation, configuration and on-going operations of network hardware, software and operating systems. Provides “second tier” network support. Develops procedures and suggests operating policies.
- The incumbent performs the installation, configuration, and technical administration of network switches, routers and other related equipment.
- Responds to systems or network related issues, electronic alerts, and inquiries from staff outside of normal business hours in support of 24/7 campus IT operations; assistance may be via remote management utilizes or onsite service as the situation requires.
- Communicates with appropriate management and staff members regarding imminent systems or network problems, or other campus computing problems, and arranges for alternatives; identifies problems and generates alternatives and solutions in a team-orientated environment.
- Performs both on-site, telephone and remote support in the performance of network device configuration, network problem resolution, and network configuration related to campus application functionally and security.
- Makes contact with students, staff, administrators, visitors, faculty, and outside vendors on a regular basis, and has some form of communication with virtually every major office on campus.
- Provides guidance and support to student assistants in carrying out the duties of network maintenance and support, technical projects, and problem resolution.
- Recommends, modifies, and maintains network configurations to implement required network functionality, improve efficiency and cost effectiveness.
- Analyzes elements such as installation environment, network management software and capacity; develops associated operational procedures, documentation and processes in support of campus network services.
- Performs on-going performance analysis and capacity planning for network services, develops and carries out appropriate periodic maintenance procedures, diagnoses and corrects errors, maintains appropriate records, produces and carries out specified Change Control processes.
- Provides guidance and support to student assistants in carrying out the duties of network analysis and design, performance analysis and capacity planning, the development of operational procedures and technical documents and project timelines.
- Advises other technical staff (campus wide) on a wide range of technical issues relating to networking, network performance and network security issues and operations.
- Develops software, operational procedures, documentation and training materials for departmental and campus-wide projects and services, as assigned.
- Procedures technical requirements documents, project timelines, technical design documents, implementation plans, and software, as assigned. Tools to be used include Microsoft Word, Project, PowerPoint, Visio, and Unix-based development tools.
- Develops associated operational procedures, documentation, processes in support of campus network services. Prepares reports summarizing departmental technical activities using tools such as Excel, Word, PowerPoint, and Visio.
- Provides other training, support and documentation as assigned including the development and presentation of training content, compilation of web-based documentation and eHelp articles, and announcements of service interruptions and changes.
- Performs technical review of potential hardware, software and services, preparation of reports on existing systems and services, as well as enhancements to existing services, or formal investigations of possible replacements for existing services.
- Coordinates with the Chief Information Security Officer and security staff to ensure network infrastructure security is maintained and administration is performed in accordance with established policies and procedures.
- Recommends and develops improvements to established security practices and procedures, as well as technical documentation describing system operation, resolve operational problems, prepare reports summarizing network, system and application security as assigned.
- Provides professional advice, recommendations, and guidance to other IT staff related network security related issues and procedures.
A Bachelors level degree in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering or a related field with relevant experience totaling two years full-time or the equivalent part-time OR eight (8) years of relevant full-time experience; the ability drive vehicles on campus as part of responding to user request for technology support. The candidate must have the ability to respond to system alerts, service interruptions, and management inquiries outside of normal business hours in support of campus 24/7 operation. The candidate must have the ability to deliver, carry, and install IT equipment as needed or as directed by the a supervisory or HEERA managers; uses moderate physical effort in moving and connection IT equipment and cabling including bending, crawling and safely lifting equipment weighing up to 50 pounds. The candidate must have the ability to operate electrical service vehicles and state-owned gas powered cars and trucks.
Finalists for this position may be required to submit to and successfully pass a background check prior to being hired.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: http://dsa.csupomona.edu/police/securityreport.asp
CONDITION OF EMPLOYMENT
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. http://www.calstate.edu/eo/EO-1083.html
Achieving Excellence as a Learning-Centered University