Cal Poly Pomona


Recruitment No. 50621
Administrative Grade Level Administrative Grade Level I
Collective Bargaining Unit N/A
College/Department University Housing Services
Timebase Full-time
Type of Appointment Management Personnel Plan (MPP I)
Application Materials Required University Application, Resume, Letter of Interest, and References Required
Anticipated Hiring Range Commensurate with qualifications and experience
Recruitment Closing Date Open Until Filled. First consideration will be given to complete application packages received no later than September 23, 2013.


University Housing Services is responsible for delivering a comprehensive student housing experience, which includes operations in residential life, business services, facilities management, conference services, and information systems.  The Assistant Director has functional responsibility for the administration and management of the Business Services units within the department of University Housing Services.


The Assistant Director, Business Services develops and delivers a comprehensive package of services to students living in a twelve building residential portfolio, operating 24 hours a day, seven days a week that ensures a high-level quality of life and well-being;  directs a staff of administrative assistants, clerical support, and customer service professionals dedicated to efficient and student-centered provisions of contracting, fee collection, room assignment, and fiscal services and responsibilities; and provides and enhances student housing services via the web including account status, room selection process, room and meal plan changes.  The incumbent coordinates annual license agreement development and approval, as well as management of waiting lists, resident assignments, and rosters; completes regular report to the University on applications and current occupancy levels; oversees accurate and efficient collection of required residence hall fees; approves early cancellation of license agreements and serves as a liaison with Foundation Dining regarding meal plans, changes and billing. The Assistant Director develops an annual comprehensive marketing and outreach strategy for the department; develops and implements customer satisfaction assessment strategies; designs and creates all department publications and promotional information; develops processes for the distribution of all information related to payment, check-out, and promotion that needs to be passed on to current resident students; serves on the Department Leadership Team; participates on department, division, and university committees and task forces; serves in the capacity of the Director of Housing Operations in the Director’s absence; and performs other duties as assigned.


Candidates must have a Bachelor’s degree in Business Administration, Public Administration, Education, Student Personnel, or a related field (Master’s preferred) and a minimum of five (5) years of progressively increasing work in student housing, educational administration, student services, or a comprehensive operation with high expectations for customer service.  Thorough knowledge of policies, procedures, and outside regulations pertaining to the administrative specialty; working knowledge of operational and fiscal analysis techniques; ability to take initiative and independently plan, organize, coordinate and perform work in various situations where numerous and diverse demands are involved; and ability to anticipate, investigate, and analyze problems and address them proactively.  The candidate must have outstanding writing and oral communication skills and the ability to work occassional weekends and evenings to customer needs.  Proficient technology and customer service skills and demonstrated success with supervising administrative support staff in a busy, high customer contact office.  An assessment may be given prior to candidates invite to campus as well as during the interview process.


Proficient technology and customer service skills; demonstrated success with supervising administrative support staff in a busy, high customer contact office; previous experience with Odyssey HMS and Oracle PeopleSoft software applications; and a Master’s degree is strongly preferred.


The position is open until filled.  First consideration will be given to complete application packages received no later than September 23, 2013.  Early response is encouraged. All candidates must submit a 1) completed formal application, 2) resume, 3) letter of interest which includes a narrative detailing how the candidate satisfies the position description, and 4) the names, titles, addresses, and telephone numbers of three references who can provide current assessments of the candidate’s qualifications for the position.

Finalists for this position may be required to submit to and successfully pass a LiveScan criminal records check prior to being hired.


Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.


Cal Poly Pomona hires only individuals lawfully authorized to work in the United States.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at:


The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


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