Cal Poly Pomona


Recruitment No. 50611
Classification Title Student Services Professional II
Collective Bargaining Unit APC/Bargaining Unit 4
College/Department The Collins College of Hospitality
Timebase Full-time
Type of Appointment Probationary
Application Materials Required University Application, and Resume
Classification Salary Range $3,519 - $5,002
Anticipated Hiring Range $3,519 - $4,013
Recruitment Closing Date 8-19-13


The Collins College of Hospitality Management provides Bachelor of Science and Master of Science degree programs in Hospitality Management.


The Student Success Advisor provides comprehensive initial academic advisement for all hospitality majors and minors; assists students in pursuing their education goals; provides information to students regarding articulation, petitions, leave of absence, grad checks and all university academic policies and procedures; conducts orientation programs and change of major workshops for incoming students, providing useful information about the curriculum, university policies and procedures and registration process. The incumbent conducts academic advising workshops as needed, on topics determined by the Dean, Associate Dean, Student Services Coordinator, and faculty advisors; contributes to and recommends content for the College’s academic advising website, online tutorials and workshops; provides academic advising and counseling to highly sensitive sub-populations within the major. The incumbent coordinates the College’s Student Success System, in consultation with the Dean, Associate Dean, Student Services Coordinator, and faculty advisors, to develop, implement, and continually review an improving and evolving system, providing academic advisement to all hospitality majors and minors; leads and facilitates the ongoing assessment of advising for the college; provides research and analysis support to the college’s Assessment Committee; supports the Assessment Committee in curriculum and advising assessment activities. The incumbent maintains a broad-based, ongoing faculty-development effort to enhance the skills and abilities of faculty to offer timely, accurate, and comprehensive academic advising to students with diverse backgrounds and circumstances; updates faculty and students on University procedures and requirements; assists faculty and students in interpreting and following all University policies and procedures. The incumbent assists Associate Dean with scheduling and issuing of permission numbers on a quarterly basis; assigns faculty advisors for all students and maintains online listing; attends faculty meetings as required providing policy and procedure updates; represents the college at meetings and on committees related to academic issues; works regularly with the Registrar’s Office’s and maintains liaison relationships with other departments on campus regarding academic advising issues;  researches and evaluates records of disqualified and potential returning students; prepares analysis of academic records, consults with hospitality management Graduation and Transfer Advisor on previous records; provides follow-up advising to help these students develop a plan for academic improvement; trains and supports faculty advisors on at at-risk advising and performs other duties as assigned.


Bachelors degree or equivalent in one of the behavioral sciences, public or business administration or a job-related field AND two years of professional experience in one of the student services program areas or in a related field.  (A Master’s degree in a job-related field may be substituted for one year of the professional experience). General knowledge of the methods and problems of organizational management, research and interview techniques; ability to interpret and apply program rules/regulations, use initiative in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; ability to plan, develop, coordinate, supervise and organize programs and activities; ability to interact with a diverse student population, faculty, staff and the public; ability to analyze complex situations accurately and adopt effective courses of action; ability to advise students individually and in groups on complex student-related matters; ability to complete assignments without detailed instructions; and ability to establish and maintain cooperative working relationships with a variety of individuals.  Excellent verbal and written communication skills as well as the ability to acquire knowledge of the campus procedures and activities and the overall organization is required.

Finalists for this position may be required to submit to and successfully pass a background check prior to being hired.


Degree and/or experience in hospitality management; experience in academic advising; experience working with diverse student populations and effective interpersonal skills; working knowledge of the practices, procedures and activities of the hospitality management program; ability to interpret ad apply rules and regulations; ability to collect, compile, analyze, and evaluate data and make verbal and written presentations based on these data.



Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.


Cal Poly Pomona hires only individuals lawfully authorized to work in the United States.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at:


The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


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