Contents
Cal Poly Pomona

CITATION PROCESSING COORDINATOR


Recruitment No. 50572
Classification Title Administrative Analyst/Specialist-Non-Exempt
Collective Bargaining Unit CSUEU/Bargaining Unit 9
College/Department Parking and Transportation Services
Timebase Full-Time
Type of Appointment Probationary
Application Materials Required University Application, Resume and Cover Letter
Classification Salary Range $3,245 - $5,193
Anticipated Hiring Range $3,245 - $3,894
Recruitment Closing Date 4/8/13

THE DEPARTMENT 

Parking and Transportation Services (PTS) is dedicated to maintaining accessible and attractive parking facilities. Our objective is to manage parking resources efficiently so that students, faculty, staff and visitors are able to park conveniently and maintain computer programs, promote transportation alternatives, mitigate traffic congestion and reduce parking demand.  

DUTIES AND RESPONSIBILITIES 

The Citation Processing Coordinator will oversee the operation and administration of twelve (12) handheld AutoCites which are used by parking officers to issue parking citations. The incumbent will ensure successful and timely downloading of information from the handheld devices to T2 Flex, the department’s citation management system, and analyzes the transferred data to detect irregularities, errors, and successful downloads; transfer files, updates information and diagnoses as well as corrects error messages; verifies vehicle identification numbers through the Justice Data Interface Controller (JDIC), when necessary. The incumbent will use T2 Flex daily to generate letters of intent (delinquency notices) and mail them to parking violators who have not paid their citations; develop a system for handling returned notices which may involve research to obtain accurate registration owner information and resend notices; track the collection cycle/period of payment for each letter that is sent. The incumbent will use confidential DMV website too import/export DMV information for the purpose of placing and removing vehicle registration holds and acquiring additional contact information on registered owners; reconcile incoming and outgoing records to the DMV; research and fix errors communicated by the DMV; notify DMV regarding the misuse of Disabled Placards; demonstrates a working knowledge of the CA DMV and CA vehicle code and is able to utilize this knowledge to recommend sound judgment to ensure organizational effectiveness in collecting citation fees. The incumbent will ensure the accuracy of information related to those cases that are eligible for tow, which is defined by California CVC Code 22651(i) as a vehicle with five (5) or more outstanding parking citations; regularly adds and removes cases eligible for tow to Autocities; communicates with Parking Officers in the process of authorizing a tow, which includes verifying the accuracy of the information and makes recommendations for management approval to authorize the towing of motor vehicles; generates and presents a wide range of reports for management on a weekly/monthly basis from T2 Flex in order to capture a comprehensive snapshot of the citation collection process and analyzes data to communicate such things as officer citation productivity, citation collection rate, vehicles eligible for tow, towed vehicle stats, accounts receivable, etc; develops reports for the HEERA manager to send to the Registrar’s office to place academic holds on students who have outstanding citations in the amount of $300 or more. The incumbent will respond to telephonic, e-mail, and in-person inquiries regarding citation payments; communicate with various entities to ensure coordinated collection efforts; independently prepares, administers, and tracks repayment plans for individuals owing large sums of money for previous parking violations; responsible to determine appropriate payment amount, gain commitment from violator to follow through on repayment plan and track monies received. The incumbent will utilize Peoplesoft and T2 Flex to reconcile payments received and unpaid citations on a monthly and annual basis, including payments made at the DMV; compiles reports to capture the reconciliation of payments received at the DMV against the amount of the check sent from the DMV to the department. Log checks received from the DMV and send them to Cashier for processing; provide lead direction for Community Service Officers (student Assistants) who assist in tasks such as error reconciliation, letter processing/distribution and other special assignments as needed. The incumbent will also perform other duties ad assigned.

QUALIFICATIONS

Bachelor’s degree AND/OR the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Working knowledge of general practices, program, and/or administrative specialty; basic knowledge of and ability to apply fundamental concepts; working knowledge of budget policies and procedures; ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, and/or administrative specialty; knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them. Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques; ability to organize and plan work and projects including handling multiple priorities; ability to make independent decisions and exercise sound judgment; ability to compile, write, and present reports related to program or administrative specialty; demonstrated ability establish and maintain cooperative working relationships.

Finalists for this position may be required to submit to and successfully pass a Live Scan criminal records check prior to being hired.

PREFERRED QUALIFICATIONS

 

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.

ADDITIONAL INFORMATION

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: http://dsa.csupomona.edu/police/securityreport.asp

CONDITION OF EMPLOYMENT

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.  http://www.calstate.edu/eo/EO-1083.html


 

Achieving Excellence as a Learning-Centered University