Cal Poly Pomona


Recruitment No. 50564  
Classification Title Administrative Support Coordinator II
Collective Bargaining Unit CSUEU-Bargaining Unit 7
College/Department University Housing Services
Timebase Full-time
Type of Appointment Probationary
Application Materials Required University Application, Resume and Cover Letter required
Classification Salary Range $3,074 - $4,615
Anticipated Hiring Range $3,074 - $3,588
Recruitment Closing Date



University Housing Services (UHS) is responsible for delivering comprehensive student housing experience, which includes operations in residential life, business operations, facilities management, conference services, and information systems. The department has an annual operating budget of $15.7 million, makes $1 million in annual capital improvements, and houses 2,400 students. The department has 45 full-time professional staff and is complemented by a student staff of approximately 200 students.


The Assignments/Accounts Coordinator is responsible for collection of $20 million annually in housing rent on behalf of the University and housing board on behalf the Cal Poly Pomona Foundation; receives coordinates and communicates with students, University and foundation staff with respect to any room or meal plan changes; facilitates any payment arrangements with students, Student Accounting and Cashier Services; communicates clearly with students regarding payment deadlines and enforcing penalties; helps establish annual residents hall room rates and occupancy projections; monitors reports on forecasted revenue projections for University and Foundation Dining Services; serves as the primary individual responsible for all oversight of contacting and room assignment services for University Housing; provides and enhances student housing services via the web; coordinates annual licensing fees development and approval, as well as oversight of waiting lists, resident assignments and rosters; reviews and implements any requests for assignment changes as well as approves/denies early cancellation of license agreements. The incumbent will evaluate requests for exemption from housing requirements; completes regular reports to the University regarding applications and current occupancy levels; ensures that check in/checkout processes are in sync with other units of the department; coordinates housing requests with other departments on campus; participates on department, division, and university committees and task forces as well as regional, state and national organizations related to housing and resident life, student personnel, and student development; serves in the capacity of Assistant Director of Business Services and/or Director, Housing Operations in their absence and performs other duties as assigned.


High School diploma or its equivalent AND five years of progressively responsible experience in general office clerical or secretarial work or the equivalent.  Comprehensive and detailed knowledge of applicable university infrastructure, policies, and procedures; thorough mastery of English grammar, punctuation and spelling; expertise in using office software packages, technology, and system; ability to independently handle multiple work unit priorities and projects; ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist; ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area; ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas; ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.  Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference; ability to effectively write and present own reports; ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations; ability to use negotiation and persuasion skills to achieve results and expedite projects.Finalists for this position may be required to submit to and successfully pass a Live Scan criminal records check prior to being hired.


Outstanding written and oral communication skills; thorough knowledge of policies and procedures, outside regulations pertaining to the administrative specialty; working knowledge of operational and fiscal analysis techniques; ability to take initiative and independently plan, organize, coordinate and perform work in various situations where numerous and diverse demands are involved; ability to work occasional weekends and evenings to meet customer needs; demonstrated success with supervising administrative support staff in busy, high customer contact office; previous experience with odyssey HMS and Oracle PeopleSoft software applications; earned degree in Business Administration, public Administration, Education, Student Personnel, or a related field.


Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.


Cal Poly Pomona hires only individuals lawfully authorized to work in the United States.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at:


The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


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