Cal Poly Pomona


Recruitment No. 50559
Classification Title Student Services Professional IA
Collective Bargaining Unit APC/Bargaining Unit 4
College/Department Office of Financial Aid & Scholarships
Timebase Full-Time
Type of Appointment Probationary
Application Materials Required University Application and Resume Required
Classification Salary Range $2,872 - $3,513
Anticipated Hiring Range $2,872 - $3,086
Recruitment Closing Date February 11, 2013


The Office of Financial Aid and Scholarships provides student access to postsecondary education and supports the University’s enrollment efforts by administering and coordinating all student financial aid programs at Cal Poly Pomona.  Fifty-one percent of the student-body receives some type of financial aid that exceeds $132 million annually.  This position provides comprehensive, quality interaction with students, contributes support to one or more financial aid programs, and works as an intricate member of the financial aid team toward its common goal of servicing students access to higher education through excellence in student services.  The Office of Financial Aid and Scholarships is an organizational unit of the Division of Student Affairs, which strives for excellence through a student-centered philosophy.


Under supervision a Counselor IA trainee interacts with applicants, parents, and others regarding all aspects of financial aid such as the application process, need calculation, eligibility, awarding, rights and responsibilities of aid recipients, federal and state regulations, and institutional policies and procedures.  This interaction takes place on a daily basis in a variety of settings such as:  the service counter, the telephone, one-on-one sessions, and workshops.  The incumbent presents a positive and professional attitude in all interactions with students, parents and others and must be sensitive to and respectful of the diversity of our student population and their behaviors must reflect an awareness and appreciation of individual differences.  The incumbent participates and contributes in departmental meetings, committees, and task groups and is expected to set an office standard for positive communication, teamwork, trust and motivation for the office; maintains a working knowledge of federal, state, and university policies, procedures, and regulations pertaining to financial aid as well as participate as part of the counseling services unit to set financial aid policies and procedures for awarding funds, making budget adjustments, and using professional judgment; and also implements these policies and procedures in handling student cases, review and verify aid applications for completeness and accuracy, calculate need, resolve discrepancies, award funds, and revise awards and necessary.  The incumbent stays current in the field of financial aid through written sources such as the NASFAA newsletter, CSAC announcements, the NASFAA Encyclopedia, the Federal Student Aid Handbook, the Verification Handbook, the Needs Analysis Handbook, CSU policy statements and all other available sources; and participates in financial aid workshops and staff training. The incumbent demonstrates the ability to reason logically, draw valid conclusions and make appropriate recommendations; identifies problems and brings forth workable ideas for problem resolution; demonstrates the ability to organize work and manage time effectively; and clearly express ideas and recommendations orally, to write clearly and concisely, and to follow written and verbal directions.  The incumbent works in a training capacity with a financial aid counselor in the coordination of a specific financial aid program, but not limited to:  Federal Family Educational Loans, Federal Work Study, Scholarships, Cal Grants, Pell Grants, Athletic Grants, Publications, Outreach and Study Abroad Programs; trains to support their assigned program by assisting in the development and administration of policies and procedures relating to their program area; responsible for various processing functions within their program area; and performs other duties as assigned.


Bachelor’s degree or equivalent in one of the behavioral sciences, public or business administration or a job-related field (specialized and relevant experience may substituted for the required education on a year-for-year basis); working knowledge of the basic principles of individual and group behavior, research and observation techniques for the purpose of recording, classifying, and interpreting factual information, techniques and methods of interviewing. Ability to gather and analyze data; ability to reason logically, draw valid conclusions and make appropriate commendations; ability to participate in and contribute to group meetings, conferences and interviews; ability to clearly express ideas and recommendations orally; ability to write clear and concise reports; ability to establish and maintain cooperative working relationships.

Finalists for this position may be required to submit to and successfully pass a Live Scan criminal records check prior to being hired.


Financial Aid experience is desirable.


Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.


Cal Poly Pomona hires only individuals lawfully authorized to work in the United States.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at:


The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Achieving Excellence as a Learning-Centered University