Cal Poly Pomona


Recruitment No. 50558
Classification Title Student Services Professional IB
Collective Bargaining Unit APC/Bargaining Unit 4
College/Department Office of Financial Aid & Scholarships
Timebase Full-Time
Type of Appointment Probationary
Application Materials Required University Application and Resume Required
Classification Salary Range $3,102 - $4,388
Anticipated Hiring Range $3,102 - $3,531
Recruitment Closing Date February 11, 2013


The Office of Financial Aid and Scholarships provides student access to postsecondary education and supports the University’s enrollment efforts by administering and coordinating all student financial aid programs at Cal Poly Pomona.  Fifty-one percent of the student-body receives some type of financial aid that exceeds $132 million annually.  This position provides comprehensive, quality interaction with students, contributes support to one or more financial aid programs, and works as an intricate member of the financial aid team toward its common goal of servicing students access to higher education through excellence in student services.  The Office of Financial Aid and Scholarships is an organizational unit of the Division of Student Affairs, which strives for excellence through a student-centered philosophy.


The Counselor advises students and their families about the financial aid process; performs needs analysis on over five-thousand applications each year and awards over fourteen-thousand files.  The incumbent interacts with applicants, parents, and others regarding all aspects of financial aid such as the application process, need calculation, eligibility, awarding, rights and responsibilities of aid recipients, federal and state regulations, and institutional policies and procedures; presents a positive and professional attitude in all interactions and must be sensitive to and respectful of the diversity of our student population and reflect an awareness and appreciation of individual differences.  The incumbent participates and contributes in departmental meetings, committees, and task groups; obtains a thorough knowledge of federal, state, and university policies, procedures, and regulations pertaining to financial aid as well as participates as part of the counseling services unit to set financial aid policies and procedures for awarding funds, making budget adjustments, and using professional judgment; stays current in the field of financial aid through written sources such as the NASFAA newsletter, CSAC announcements, the NASFAA Encyclopedia, the Federal Student Aid Handbook, the Verification Handbook, the Needs Analysis Handbook, CSU policy statements and all other available sources; and participates in financial aid workshops and staff training.  The incumbent demonstrates the ability to reason logically, draw valid conclusions and make appropriate recommendations; identifies problems and brings forth workable ideas for problem resolution; demonstrates the ability to organize work and manage time effectively; and clearly express ideas and recommendations orally, to write clearly and concisely, and to follow written and verbal directions.  The incumbent works with a financial aid counselor in the coordination of a specific financial aid program, including, but not limited to:  Federal Family Educational Loans, Federal Work Study, Scholarships, Cal Grants, Pell Grants, Athletic Grants, Publications, Outreach and Study Abroad Programs; and performs other duties as assigned.


Bachelor’s degree or equivalent in one of the behavioral sciences, public or business administration, or a job-related field (specialized and relevant experience may substituted for the required education on a year-for-year basis) AND one year of experience in professional Student Services work at the entry trainee level (Equivalent amounts of graduate level; job-related education may be substituted for the required experience). Working knowledge of the methods/problems of organization and program management, research/interviewing techniques, and principles of individual/group behavior. Ability to interpret and apply program rules/regulations, gather/analyze data and reason logically, draw valid conclusions and make appropriate recommendations, present clear and concise information orally and in written reports,  acquire knowledge of the campus procedures and activities and the overall organization, establish and maintain cooperative working relationships.

Finalists for this position may be required to submit to and successfully pass a Live Scan criminal records check prior to being hired.


Financial Aid experience is desirable.


Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.


Cal Poly Pomona hires only individuals lawfully authorized to work in the United States.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at:


The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Achieving Excellence as a Learning-Centered University