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Telephones
Reference Desk Telephones - Policy
  • Only for use by Reference staff - The line has to stay open for incoming calls. Direct patron to other campus phones in building or to pay phones.
  • Patrons in the library have priority over telephone inquiries.
  • We do not check to see if a circulating book is actually on the shelf.  If the Catalog says the book is “AVAILABLE”, you may give them the Call Number.
  • Additional telephone policy is in the Reference Questions Guidelines.

Reference Desk Telephones - Technical

  • On campus calls - just dial last 4 digits.
  • Dial 8 to get an outside line for a local (909 area) call.
  • Dial 8 and 1 to get an outside line for calls outside the 909 area code.
  • Phones are enabled for long distance within the lower 48 states.
  • There are two phones at the Reference Desk. Incoming calls come to the phone on the mens' restroom side; you can pick up the call on the other phone by pressing the call pick up button.
Back up to Reference Desk Phone
When there is no answer at the Reference Desk, the call is transferred to the Reference Administrative Assistant. The Administrative Assistant will assist the patron by checking for titles and/or availability, explain that the librarian is assisting another patron and ask them to call again later, or complete a Question Referral form and take it to the Reference Desk for reply. If the Administrative Assistant doesn't answer, the call goes to voice mail.
Campus Phones In Library
4th, 5th, and 6th Floors - are on the wall near the mens' restrooms. ?

Pay Phones
There is a pay phone on the first floor of the Bronco Student Center.

jskoga
October 13, 2008
University Library, California State Polytechnic University Pomona