I&IT Help Desk

If eHelp does not provide solutions to your questions or problems, the I&IT Help Desk can be contacted for further assistance.

Contact the Cal Poly Pomona (I&IT) Help Desk:

If you know your BroncoName and BroncoPassword, you can log into Web Help Desk (WHD) and submit a Help Desk ticket to the Cal Poly Pomona Help Desk.
If you can't log into WHD, use the help request form.
By telephone:
1. Extension 6776 on campus
2. +1 909 869 6776 from off-campus
In person: Building 1, Suite 100

Help Desk hours:

Monday through Thursday: 7:30 AM - 6:00 PM and Friday: 8:00 AM - 5:00 PM
Exceptions:
- State Holidays - CLOSED
- State Furlough Fridays - CLOSED
  - Refer to the Revised Operations Calendar at the link below to determine which Fridays are Staff Furlough Fridays (indicated by the letter "F"):
    
    http://www.csupomona.edu/~ehelp/pdf/2009-2010_calendar.pdf (link opens in a new window) [.pdf, 21.9 kb]
    
    Note: You must have Adobe Reader to open and view all PDF files with full functionality. To download Adobe Reader 9.1, visit http://www.adobe.com/products/acrobat/readstep2.html (link opens in a new window).

The goal of the I&IT Help Desk is to resolve customers' questions and problems quickly, accurately and consistently, implementing a high-quality standardized solution procedure. Questions or problems that cannot be resolved by the I&IT Help Desk staff will be referred to a specialist within the I&IT Division. A reference number may be given to you to ensure accurate Help Desk management in tracking the status of your questions or problems.

This page was last updated on August 10, 2009.