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Cal Poly Pomona

I&IT Services

I&IT provides several critical services to the campus community. For Cal Poly Pomona, technology is integrated in to "the learn by doing philosophy" of the University. I&IT supports this by providing strategic technology used in both teaching and learning and for business processing for the entire University. This page provides information about the services we provide.

Service Descriptions - Provides Descriptions of the Services provided by I&IT.

Our Cal Poly Pomona Help Desk is always ready to help you. Our eHelp - our on-line 24 hour help is just a click away. This easily searchable Wiki will provide answers to most of your technology questions.

The CPPAlerts page provides information when there are unplanned outages for I&IT managed services.

CENIC(The Corporation for Education Network Initiatives in California) - is the provider of network connectivity from the campus to the Internet and Internet2 research networks.

Annual Help Desk Assessment

I&IT's annual assessment of the Cal Poly Pomona Help Desk is continuing to show our dedication to improve customer satisfaction for I&IT services. This year's survey results were gathered from the nearly 40,000 service requests for the year ending June 30, 2012.

At the completion of each service request, faculty, students, staff, and applicants are asked to complete a customer satisfaction survey. I&IT's primary customer survey came from the Web Help Desk software solution. This survey showed a 1.8% response rate with a nearly 98% rating of either satisfactory or extremely satisfied ratings from 747 survey respondents.

A second survey, provided to customers seeking help via email, showed 84% of the 127 respondents were either satisfied or extremely satisfied.

The annaul assessment is part of I&IT's portion of the university's Assessment Initiative. This was mandated by the university's accreditation agency, the Western Association and Colleges(WASC), and is intended to demonstate the university's commitment to assessment with "culture of evidence."

As part of the assessment, various analyses were published, along with reviews of last year's action plans as well as action plans for the current fiscal/academic year. For the results of the surveys, see Help Desk Assessment.

This page was last updated on September 19, 2013