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Cal Poly Pomona

I&IT Projects and Services Strategic Plan, 2009–2014

Strategic Mission

Offer innovative learning environments through the use of technology installed in and delivered to classrooms that enrich the student learning experience. Deliver well managed, timely and innovative IT solutions and services to the campus community.

Strategic Direction and Tactics

  1. Provide agile learning spaces that contribute to the teaching and learning mission of the University.
    • Support the broadening of Cal Poly Pomona’s classroom experience through the collaboration with academic leaders and I&IT Learning to develop innovative and pedagogically sound learning space design.
    • Evaluate a variety of promising technologies that may improve the campus learning spaces.
    • Promote the use of a variety of teaching principles through the exposure and acceptance of a variety of learning technologies as a way to enrich the learning experience of the student.
    • Provide reliable delivery of technology to places that have additional technology needs beyond what is available in the current space.
  2. Establish best practices and leadership for maintaining and supporting lab and classroom environments in a secure and consistent manner.
    • Provide the most sought after technology enhanced gathering places (e.g., open computer labs, group study rooms and technology enhanced classrooms and technology carts) for students, faculty and staff to do work, research, and university business or to stay connected with the campus community.
    • Provide hardware and software capabilities considered necessary to meet the learning needs of the campus community in our labs, technology enhanced spaces and technology carts.
    • Provide high quality and consistent support and customer service for all technology enhanced learning spaces and equipment deliveries.
  3. Provide consistently professional technology and support for special events.
  4. Improve our current business processes to better serve our customers.
    • Assess the services that we provide to ensure that we are meeting needs and driving improvements of our customer services.
    • Ensure that system changes are coordinated in an efficient manner and that the people impacted will know of changes ahead of time.
    • Perform project management for IT projects to ensure that deadlines are set, met and communicated appropriately.
    • Define a smooth flowing business process that enables the I&IT division to take projects from conception, pilot, budgeting and implementation in a methodical fashion.
    • Ensure that IT projects are coordinated with other departments and divisions in the university and that they satisfy the users’ needs. Ensure that division management and leads know priorities that may affect their planning.
    • Provide feedback and consultation to ensure that the needs for process or business improvements are identified.