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I&IT welcomes everyone to the start of what we see as a great academic year. We’re already off to an excellent beginning. As always, our story is about our people. Some of our highlights follow.
WE’RE ALMOST PERFECT! – We have concluded a thorough assessment of our key services, and have found they have remained available 99% for all hours during the recently-completed fiscal year (July 1, 2006 - June 30, 2007). “Uptime,” as this figure is known, is calculated by subtracting unplanned downtime from total expected availability. Debra A. Brum, I&IT Vice President and Chief Information Officer, noted that our improvement was a team effort. Dr. Brum affirmed that we will keep working toward a goal of “five 9s,” or 99.999% availability. For full details, see reliable.
WELCOME TO OUR NEW EMPLOYEES – I&IT welcomes four new employees - Estaban (Steve) Ayon, Ernie Lizarraras, Gary Pierce and Cynthia Williams. Steve is joining us as Data Warehouse Report Developer in our Applications Department. Steve joins us from Toyota, where he worked for several years on the Hyperion application, a reporting tool for the Data Warehouse. Ernie, a veteran phone software programmer and wiring expert, is the network analyst in Operations. Reporting to Stephanie Doda, he'll work closely with Linda Bruner and Bill Maris. Gary, formerly of Cal State San Bernardino, is the new Information Security Specialist in the Information Security Office (ISO), headed by Al Arboleda. Cynthia is the new Administrative Coordinator in the Office of the Vice President. Cynthia comes to us from Sunkist Growers and the College of Optometry in Fullerton. Having been a Human Resources Coordinator at the College of Optometry in Fullerton, Cynthia brings a wealth of experience and knowledge. Cynthia reports to and supports Susan Reese, our Projects and Systems Manager, and also backs up JoAnn Karns, Executive Assistant to Dr. Brum.
AN I&IT STUDENT ASSISTANT: A FANTASTIC CAREER PATH – As with many I&IT units, being a Studio 6 Assistant has proven to be a notable step toward some exciting careers. Alessandro Bugliosi is now working for CGI Consulting. Sam Kim is in public relations for Ceregem International. Boyeun Soh was hired as a full-time employee in I&IT Learning to work on Adobe Connect. Kevin Taber is a Junior Web Production Artist at LA.com. Our full-time staff numbers approximately 70 employees, and is augmented by 80 part-time student assistants each quarter. I&IT Student Assistants gain valuable experience as classroom technicians, phone operators, finance workers and Help Desk, Studio 6, MediaVision and Media Distribution representatives.
LEARNING CENTERED UPDATE – As a leader in the university's Learning Centeredness (LC) implementation, I&IT recently submitted its annual LC activities report. Highlights include:
Nearly 70% of I&T staff participated in last fall’s month-long Learning Centered activities.
As part of our Prioritization and Recovery (P&R) activities, we examined each of our services and marked them as follows: doing well, planning a change, examine for improvement or investigate for discontinuation.
I&IT Leadership members each reported outcomes of their strategies to improve their leadership and management effectiveness.
We formally implemented a detailed Change Control process that carefully plans and implements changes on production systems to minimize risks.
LC accomplishments are highlighted in these online newsletters. Note that the 99% reliability of available services (topic above) reflects Learning Centeredness exceptionally as we improved in many of our key services, including email, file sharing and networking.
I&IT will continue to emphasize Learning Centeredness in our daily activities. In fact, one of our ambitions is to institutionalize it.
PLANNING FOR THE WORST – With hurricanes, earthquakes, floods, chemical spills and other possible disasters that could disrupt our daily work, an I&IT committee is hard at work developing a thorough Business Continuity Plan. This plan will detail protocol and procedure should we lose important services following a disaster. Progress to date has included the distribution of emergency backpacks to each I&IT staff member. Each backpack contains food, water, a blanket and other key supplies. Provisioning the backpacks reflects I&IT’s commitment to the prioritizing our people – vital to I&IT’s Business Continuity Plan. Also, at a recent division meeting, Rick Cass presented an I&IT video showing how to evacuate a disaster victim down seven flights of stairs. Rick was assisted by Abel Zamora from Applications and the production crew from I&IT Learning. Other activities included a division-wide tabletop exercise, where we discussed what we would do if a disaster scenario occurred and how we would continue to support campus technology services. We all learned much from that exercise and will continue to do this periodically to ensure I&IT is ready if something unusual occurs.
LEARNING CENTERED TECHNOLOGY INITIATIVE ADVANCES -- I&IT continues to modernize the campus’ classrooms. To date, more than 80 classrooms across campus have been turned into “Smart” classrooms – equipped with the latest technology. For details, see classrooms. New faculty members continue to be given state-of-the-art laptops as part of the initiative. This fall, more than 50 tenure-track faculty members received either Dell or Macintosh laptops. This allocation brings the number of laptops distributed to either tenured faculty or tenure-track faculty to more than 600.
VISTA’S HERE, BUT IS IT READY FOR PRIME TIME? – Most Windows computers bought nowadays by students and others come equipped with Microsoft’s latest operating system, Vista, and the Office 2007 productivity suite (Word, Excel, PowerPoint, etc.). But are either ready for widespread, enterprise deployment? I&IT has funded technical support training for more than 50 campus technicians, and is working with Organizational Development and Training to set up end-user classes. “Our advice is to proceed with caution,” said Dr. Brum, alluding to the many documented impediments for early adopters. For our latest Vista and Office 2007 positions, see vista.
CLICKERS IN THE CLASSSROOM IMPROVE LEARNING – Student response systems, known by some as “Clickers,” have proven to be an extremely successful teaching technique. Clickers enable students to answer multiple-choice questions anonymously. Clickers can also be used to gauge response and public opinion in faculty or staff meetings. In fact, clickers have already been successfully deployed in our I&IT division meetings, and have received favorable feedback. The Teaching, Learning and Technology committee of IT Governance recommends the selection of a single brand of clickers - one that would be the standard on our campus. . Selecting a single clicker product would minimize costs for students since the same clicker could be used for all classes.
INTRANET REPLACEMENT CONTINUES – One of I&IT’s largest projects-in-progress is the Intranet replacement. The Intranet is the infrastructure and software that runs major services such as electronic mail, file sharing and web space distribution. Here are some recent developments.
It is interesting to note is that with the change from Web mail to Exchange, more and more students are using the Exchange email system, taking advantage of features such as tasks and calendars - features that enhance their email experience. Heading the Intranet replacement is Joe Matsumoto, Director, I&IT Systems. Key players include UNIX wizards Paul Henson, Heath Caldwell and Craig Rich, the latter of whom is on loan from Computer Science. On the email side, the Windows team of Dave Drivdahl, Luke Lanting and Chris Crudo continues to work hard to ensure the solidity of various transitions.
“I&IT Newsletter” is a publication of the Instructional & Information Technology (I&IT) division of California State Polytechnic University, Pomona, CA.
Send comments to Denny Mosier at (909) 979-6334 or dbmosier@csupomona.edu.
Debra Brum |
dabrum@csupomona.edu |
| Stephanie Doda Associate Vice President, I&IT and Administrator in Charge, I&IT Operations |
sndoda@csupomona.edu 909 979-6322 |
| Al Arboleda Information Security Officer |
aarboleda@csupomona.edu 909 979-6449 |
| Mauricio Calderon Director, I&IT Applications and CMS Technical Director |
macalderon@csupomona.edu 909 979-6388 |
| Curtis Clark Director, I&IT Web Development |
jcclark@csupomona.edu 909 979-6371 |
| Joe Matsumoto Director, I&IT Systems |
jmatsumoto@csupomona.edu 909 979-6421 |
| Denny Mosier Director, I&IT Support |
dbmosier@csupomona.edu 909 979-6334 |
| Susan Reese Manager, I&IT Projects & Services |
slreese@csupomona.edu 909 979-6344 |
“I&IT Newsletter” is a publication of the Instructional & Information Technology (I&IT) division of California State Polytechnic University, Pomona, CA.
Send comments to Denny Mosier at (909) 979-6334 or dbmosier@csupomona.edu.
This page was last updated on October 10, 2007.
