Contents
Cal Poly Pomona

Welcome to I&IT

The mission of the Division of Instructional and Information Technology (I&IT) is to provide stewardship, leadership, and service to support the teaching and learning mission of the university. More...

On this page...

Annual Service Measurements, Assessment Shows High Reliability

Reliability of centralized IT services continues high, streaming video demand has more than doubled and the number of users seeking help has increased, according to results of the annual I&IT Services Performance Measurement and Assessment.

These highlights are among nearly 100 separate measurements of the delivery of I&IT’s services for the fiscal year ended June 30, 2009. This year’s numbers were augmented with an assessment to follow the university’s assessment initiative.

“These numbers show our staff continues to provide highly reliable service despite tough budgetary limitations,” noted Stephanie Doda, Chief Information Officer. “We’ve done a great job in all areas to assure the campus community receives the best centralized IT services possible.”

The addition of the assessment portion is part of I&IT’s efforts to provide assessments of its services to match the university’s assessment initiative.

“This year, and in all subsequent reports of our services, we are providing analysis and action plans that go beyond simply reporting the data to provide an assessment of what we do, how we do it and what we can do better,” Doda said.

Highlights of this year’s measurements include:

  • Reliability of email processing and delivery continues at extremely high levels and is part of an upward reliability trend
  • I&IT was able to reduce costs for supporting technology in classrooms while delivering more efficient responses to service calls because of an effort to coordinate Help Desk trouble calls with classroom technology responses
  • Even with the demand for streaming video doubling, I&IT’s efforts to deliver accessible technology involved the captioning of more than 700 videos
  • Network reliability continues to be near perfect in spite of continuing demand for increased bandwidth
  • Despite efforts to get users to help themselves through an expanded eHelp and tools like My Control Panel, requests for service at the Cal Poly Pomona Help Desk increased more than 30 per cent over the previous year.

For a complete report on the services measurements, along with the assessment, see assessment.

Budget Reduction Report

I&IT has released complete results of its budget cuts necessitated by the reduction of state support. See reduction.

Feedback

HOW ARE WE DOING?
Has I&IT met your expectations?
How can we improve?
We want to know!
Please CONTACT US

We will respond to your email as soon as possible. You may also contact the Cal Poly Pomona Help Desk at 909-869-6776.

This page was last updated on November 17, 2009.