Contents
Cal Poly Pomona

IT@CPP Portfolio of Services

Co-location Services
This service provides rack space for units outside of IT@CPP to place computer equipment that is in support of the University mission. This space has air conditioning, security and backup power.

Identity Management
This service provides all users affiliated with the university an Identity that is used to provide authentication to technology services. Accessed thru MyControlPanel with your bronco username and password, this will provide a Summary of your Account and allow you to manage things like your passwords, your mail account settings, see what groups your affiliated with and how your information is displayed in the campus directory.

Remote Network Access
This service provides remote access to the campus network.

Classroom Technology
Classroom technology is installed in over 200 classrooms across campus. The technology usually consists of a computer, projector, DVD and document camera or some variation of that depending on the room. To get a list of rooms and technology installed and instructions for use, please visit our eHelp pages on Classroom Technology

Pay for Print Service
IT@CPP operates a service that supports students printing from various areas around campus and is called the Pharos Print and Copy System. You can print from machines located in these areas or set up printing from your personal laptop. For a list of locations and information on purchasing the capabilities to print or copy thru this system please see our eHelp pages on Pharos Printing and copying System

IT Service Desk
The IT Service Desk provides support for end-users of desktop, mobile computing devices and peripherals. There are classes of service based on the type of user (students, faculty, staff, applicants, emeriti, auxiliary staff, sponsored affiliates and extended university student.). Service Now is the tool used by IT@CPP to log, escalate and track issues that need to be resolved for end-users. End users can log a ticket directly into the IT Service Desk Service Now portal or they can contact the IT Service Desk by phone, email or walking in to report an issue.

Faculty/Staff Technical Support
The Technical support service provides support for end-users of desktop, mobile computing devices and peripherals. There are classes of service based on the type of user (students, faculty, staff, applicants, emeriti, auxiliary staff, sponsored affiliates and extended university student.). All requests for services are made thru the IT Service Desk service listed above.

Instructional Assessment
IT@CPP supports the collection and tallying of end of quarter instructional assessments either on line or via official Instructional Assessment forms. Information on this process is provided in eHelp.

eHelp
This service provides web-based end-user instructions and documentation related to the use of centralized CPP information technology services. Documentation and instructions include an explanation of the services or technology, basic instructions for common/expected use, and any known frequently asked questions. Documentation is provided in a wiki-based format. Based on the service and the intent of the message, documentation can include step-by-step, screen pictures, short video demonstrations, and frequently asked questions. eHelp provides anytime and anywhere help to Faculty, Staff and Students for IT-supported services.

Switchboard and call routing
Provide public information for the campus community in the form of campus information switchboard operators who staff 909.869.7659 and re-direct inquiries to the appropriate campus department.

Software License Management and Enterprise software licenses
Manage the procurement, distribution and licensing of enterprise-wide software for the campus. It includes software commonly used throughout the University on state-owned computers used faculty, staff and students on individual desktops as well as classrooms and labs.

ATI Program Management and Compliance
Disability support and accommodation is a significant component of the California State University (CSU) academic mission. Continuing compliance with the various federal and state disability laws rests upon the assumption that current compliance efforts are retained and periodically updated to respond to changing conditions and to address unforeseen events as they occur. The CSU provides system wide program accessibility to all students, faculty, staff, and visitors. For more information on this program, please visit the program web site.

Instructional Support
The Classroom and Lab Technical Support provides support for all technology installed in or delivered to classrooms and labs all across the University. Technology that is typically in the room or delivered would be, computer, DVD,/VCR combination, document camera and projector. Some of the rooms have all of these items and others have a subset of these items. Information about the technology found in classrooms can be found in eHelp.
There are several different types of rooms based on the campus needs. We currently support all labs and classrooms with the exception of several Engineering labs and classrooms.

Video Production
Field video production can range from a one-camera taping of a presenter to a multi-camera taping of a large event. Examples include the taping of experiments in labs to capture close up and multi-angle shots; taping of interviews to include in instructional and promotional videos, Fall Convocation events, and commencement.
Recorded presentations can be distributed via MediaVision's streaming server, packaged into Blackboard courses, uploaded to the CPP YouTube channel, or transferred to DVD or other desired formats.

Video Conferencing
MediaVision provides video conferencing services in the classroom studio (98-B1-254) that can accommodate up to 34 participants. Video conferencing can be facilitated through the use of a Cisco teleconferencing unit or through the use of Skype.

Video Streaming
Instructor or student-produced content is encoded and made available on our streaming website. MediaVision provides live and on-demand video streaming services in high (655k), mid (255k) and low (56k) bandwidth stream rates to ensure universal access. On-demand videos can be accessed at video.csupomona.edu.

Audio Recording

An audio recording begins as a sound file that can be integrated into visual presentations, saved as a podcast, or uploaded into your blackboard course. Our sound technicians work with you to help you record quality sound files in our sound-proof booth. The edited files are then burned to DVD or transferred to your thumb drive.

Studio Classroom Recording
The studio classroom (Studio D) is a multipurpose studio that is configured like a traditional classroom with seating for 28 students. Because a technician is responsible for operating the cameras and switching between camera outputs, you can focus on delivering your presentation.

Data Warehouse
The University Data Warehouse is a repository of student, financial and admissions data used for reporting purposes. The Data Warehouse is accessed thru Bronco Interactive Dashboards. There are several regular campus reports available or ad hoc reports can also be created.

CMS Application Support
CMS, also commonly known as PeopleSoft,is the University's primary student information system, financial information system and human resource information system. This service is run centrally thru the CSU Chancellor's office along with IT@CPP who is the main support and coordination for the University's centralized administrative information system needs.

Alumni/Donor Support and Reporting
Viking is the system used for supporting and tracking Alumni. End user support is provided by University Advancement.

Directory Listing (Bronco 411)
Your one-stop shop for telephone directory services is Bronco411 at http://bronco411.csupomona.edu/ (link opens in a new window). Here you can search for people or organizations.

Public Schedule of Classes

Web Page Administration
IT@CPP Supports the use of web pages thru a variety of different avenues, however starting in May of 2013 a campus web redesign effort started. Ongoing support for web pages is being converted into a Content Management System (CMS) and all Administrative and College web pages will be supported thru this system. The project provides guidance to areas for converting content into the system as well as best practices in writing for the web and tutorials for common web page issues. The Web Redesign process is a campus wide effort that has been informed by student surveys, usability studies and input from the entire University Community.

Information Security Awareness
Information Security Awareness is an ongoing effort by IT@CPP to ensure that the campus is aware of and reducing the risk of technology security issues. This effort is done thru a variety of avenues including eHelp, email messages sent to faculty, staff and students about the latest phishing or scams that users need to be aware of and thru our status and alerts web page.

Information Security Incident Response
The University Information Security Office is the central contact for all computer and network security and abuse issues at Cal Poly Pomona. All reports of security incidents are taken seriously and response to reports will be commensurate with the risk and urgency of the issue reported. See our eHelp pages on Reporting a Security incident for more information.

Telephone
IT@CPP provides all support for University telephone services. Requests for service or repair should be made via an IT@CPP Work Order for billable items or via a IT Service Desk ticket for non-billable items (see the table below for examples of some common IT Service Desk tickets and IT@CPP Work Order services or repairs). Call X6900 for clarification of billable and non-billable services or repairs or to report voice mail issues. See our eHelp pages on Telephone Service for more information.

Data Networking
The data network provides connectivity for computing devices to the campus network and ultimately the Internet. . Requests for service or repair should be made via an IT@CPP Work Order (link opens in a new window) for billable items or via a IT Service Desk ticket for non-billable items (see the table below for examples of some common IT Service Desk tickets and IT@CPP Work Order services or repairs). All questions or issues regarding data networking should be directed thru the IT Service Desk.

WiFi
Wireless Networking provides access to the Cal Poly Pomona campus network, and/or the internet for Wi-Fi enabled devices. The service provides two broadcast service set identifiers (SSIDs). The primary campus SSID is "CPP" which provides access to the campus network and the internet through WPA2 Enterprise security. The secondary campus SSID is "GUEST" which provides limited web access to the internet and is open for all mobile clients on campus.

Email
The Email service at Cal Poly Pomona consists of two email systems, one for employees and emeriti and one for students, applicants, and alumni. The employee email service is based on Exchange 2007 and the student email system is based on Microsoft's free Outlook Live service. Most email accounts are automatically provisioned and made available to the end user with no user actions required.
There are centrally provided automatically populated groups that can be used for email as well as groups where membership can be controlled by end users. There is also a listserv service provided to all employees. In this service, users can create a mailing list and populate it with on and off campus recipients. Manually populated groups can be provisioned by sending a request to the IT Service Desk and mailing list groups can be created directly by the end user.
Cal Poly Pomona has declared that the primary method of communication to students and employees will be via email. This policy adds additional importance to the email service and requires additional measures to ensure a reliable and robust service. The campus email service has been designed with these requirements in mind and these requirements are being evaluated in future upgrade plans.

File Services
The network file storage service at Cal Poly Pomona consists of three separate systems. The first system is based on Sun Solaris and ZFS. It provides the primary network file storage space and website storage space for all campus users and identity management groups. The second system is based on an EMC Network Attached Storage (NAS) solution and provides storage space for ad-hoc groups that may not be directly related to an identity management group. The third network file storage space is called SkyDrive and is provided by Microsoft as a part of the Outlook Live hosted email solution and is available to all students.
Many colleges and departments at Cal Poly Pomona have chosen to deploy their own network file storage services. These services are widely varied and are outside the scope of the centrally provided services. With the academic Information Technology support consolidation effort, many of these services are being actively migrated to centrally provided services.

LMS Hosting and Administration (Blackboard)
The Blackboard environment is a collection of load balanced physical servers running Blackboard Learn. Blackboard Learn is a Learning Management System hosting users, online courses and organizations for campus users. Users are automatically populated via Idm feed with the exception of guest and administrative accounts. Those are manually created but automatically maintained and linked to Idm. The Blackboard servers are hosted in the campus data center and are backed up using the same processes as central computing resources. The service consists of three physical servers, three virtual servers. One virtual server is used for utilities, the second is used for older courses and organizations, and the third for course and organization restores.
There are centrally provided automatically populated groups that can be used for Blackboard enrollment synchronization as well as groups where membership can be controlled by end users. The primary means for enrollment and course creation is done using Idm feeds that are kept current.

This page was last updated on September 24, 2014