Contents
Cal Poly Pomona

Information Technology Consultant (ITC) -
Site Administrator or User Support

Description and Classification Standard

Quoting the standard: Direct consultative support and training on IT-based systems, primarily in the areas of applications software, multimedia, database resources, and network support; may include moderate hardware consultation and support. Typically has broad knowledge of multiple applications, database systems and sources, and equipment types. Not usually involved in design and systems analysis on an ongoing basis which would require an in-depth knowledge of engineering or programming techniques.

At Cal Poly Pomona: This employee works directly with end-users on a variety of software applications and systems in order to facilitate effective use of existing resources or introduce new products. Can respond to both broad and in-depth questions about the software and systems used in their area of responsibility, researching and trouble-shooting as needed to find effective resolution.

In some ITC positions, work will encompass a full range of computer-user support, from specifying and ordering a new computer through set-up, delivery, configuration and orientation of the user to the new system, to researching and providing advice on the use of complex and discipline-specific software.

Level Comparison of Minimum Qualifications for Education/Experience

 

Foundation Level

Career Level

Expert Level

Education/
Experience

A bachelors level degree in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology or a related field. A bachelors level degree in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology or a related field with relevant experience totaling two years full-time or the equivalent part-time. A bachelors level degree in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology or a related field with five years full-time relevant experience.

-OR-

Four years of relevant full-time experience. Eight years of full-time relevant experience. Twelve years of relevant full-time experience.

-OR-

An associate level degree in Computer Science Computer Information systems, Information systems, Telecommunications, Engineering, Engineering Technology or a related field with two years of relevant full-time experience. An associate level degree in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology or a related field with four years of full-time relevant experience. An associate level degree in Computer Science, Computer Information systems, Information systems, Telecommunications, Engineering, Engineering Technology or a related field with seven years of relevant full-time experience.