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  1. When will I know I have received housing?

  2. How can I get in contact with my future roommate(s)?

  3. What if I don’t get along with my roommate(s)?

  4. How do I request to change my room assignment?

  5. What should I do if I need to request specific housing arrangements due to a disability or medical need?

When will I know I have received housing?
Housing assignments are processed on a first-come, first-served space available basis.

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How can I get in contact with my future roommate(s)?
When students complete the License Agreement, they may authorize Housing to release their name and phone number to their future roommates. If a roommate has authorized the release of their name and phone number, you will be able to view this information in the StudentWeb under “Room Assignment Detail.”

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What if I don’t get along with my roommate(s)?
We do our best to match students with the best possible roommate(s) based on the information that is provided in the Student Housing License Agreement. If a roommate conflict arises, we encourage residents to try to work out a resolution. If this does not work, the Resident Advisors and Residence Life Coordinators are trained and available to assist in resolving issues.

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How do I request to change my room assignment?
Residents may request a room change during the room change periods. During the Fall Quarter, room change requests are accepted during the third and eighth week of classes. During Winter and Spring quarters, room change requests are accepted during the eighth week of classes. Detailed information is included in the Weekly Web Updates, which is sent to all residents using their Cal Poly Pomona email. If the room change request is due to a roommate conflict, please contact your resident advisor. Your resident advisor will assist you in trying to come up with a temporary or permanent solution.

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What should I do if I need to request specific housing arrangements due to a disability or medical need?
We have an interactive process to provide students with accommodations that meet their housing needs. There is a section in the Student Housing License Agreement where the student may indicate their specific need. We ask that you contact the Disability Resource Center for assistance with verifying the disability and assessing the services and housing options available to you.

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