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Cal Poly Pomona

Service Requests

The Customer Service Center can receive and process the campus' requests for routine, non-routine, and emergency maintenance services. These services may include requests for building maintenance, carpentry, custodial services, electrical work, HVAC work, landscape services, painting, or plumbing work. For a more detailed list of the types of services Facilities Planning and Management offers, please see the Facilities Planning, Design and Construction, and Facilities Management pages.

Customer Service hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. Please note, due to cuts in state support, Cal Poly Pomona will be closed an average of two days per month from Aug. 1 through June 30, 2010. A complete list of closure or furlough days for the 2009-10 academic year (.pdf) is available online.

For after hour emergencies, contact the campus police department at extension 3070. When calling, faxing or e-mailing your service request please provide your name, building and room number, campus department, extension, and detailed description of service requested.

Customer Service can receive your service requests through campus mail at Building #81, via fax at 869-4363, or by calling extension 3030.

Our routine services can include some of the following examples: Air conditioning - too hot/too cold, bulbs out, ballasts out, custodial services, door and lock maintenance, exit device problems, floor and ceiling tile replacement, gas leaks, landscape maintenance, lock repair, plumbing leaks, response to alarms, response to power interruptions, response to elevator problems, roof leaks, street and road repairs, and window repairs.

For services that are not routine maintenance, or for estimates on such services, Customer Service will require a completed Work Order/Estimate form. This form is used for chargeback services and includes a complete description of the services required, a chargeback fund number, and a signature authorization. A Work Order/Estimate may be faxed to Customer Service at extension 4363 or sent through campus mail to Building #81 to begin the paperwork, but services will not be initiated without an authorized original Work Order/Estimate received by Customer Service.

Some of our chargeback services may include the following: Installation of bulletin boards, furniture, and pictures, moving services, non-scheduled painting, re-keying of locks, remodeling and renovations, and upgrading of equipment.