Why are you charging convenience fees?

Cal Poly Pomona (CPP) is not charging the convenience fee.  Credit card transaction costs are significant.  Due to the budget crisis and as a cost cutting measure, CPP will no longer accept credit card payments for registration and tuition.  Credit card payment processing has been outsourced to a third party, CASHNet.  CASHNet will process CPP’s credit card payments and will charge a convenience fee of 2.9% for registration and tuition payments.  Convenience fees are non-refundable.

There is no convenience fee charge for parking, housing and other fees.

CASHNet will accept MasterCard, American Express and Discover.  Visa will not be accepted.

Why CASHNet?

With the implementation of CASHNet, we will also be able to offer online payment options for Miscellaneous Fees.  This will include Graduation Application, Transcripts, Orientation, Enrollment Confirmation Deposit, Graduation Writing Test Fee, etc.  In addition to being able to pay in person, students will be able to pay these online with no convenience fee charge.

Why is Visa not accepted?

The credit card industry does not allow fees to be a combination of flat fee and percentage fee. Because Visa does not allow the percentage method, CASHNet cannot accept it.

I am having trouble paying online, what is the problem?

You can temporarily disable Pop-Up Blocking by:

Internet Explorer: If the error message “Pop-up blocked. To see this pop-up or additional options click here…” is displayed on the  Information Bar just below the toolbar, click on the error message and select “temporarily allow pop-ups” Then click on the Make A Payment button.

You can permanently allow Pop-Up Blocking using the following steps:

Internet Explorer: Go to Tools, select the “Pop-Up Blocker” option, and “Turn Off Pop-Up Blockers.” Then click on the Make a Payment button.

Mozilla Firefox: If you receive the error message “Firefox prevented this site from opening a pop-up window” is displayed on the Information Bar just below the toolbar, click on the Options button to the far-right and select “Allow pop-ups for broncodirect.cms.csupomona.edu,” and then click on the Make A Payment button.

Safari: Open Safari, click on the Safari Menu, and uncheck the “Block Pop-up Windows” option.

Please note that additional pop-up settings related to specific toolbars, such as Yahoo Toolbar or Google Toolbar, may require additional setting changes.  If this occurs, please refer to eHelp for assistance with Pop-Up Blockers.

How do I make sure my payments are applied correctly?

When you are transferred from BroncoDirect to CASHNet, it will show your outstanding balances.  You need to choose the balances you want to pay and enter the corresponding amounts.  For example:

• Choose Parking to pay your parking decal,
• Choose Registration Fees and Tuition to pay your registration fees and,
• Choose Housing for your housing charges.  You need to select the term you are paying for in housing.

I do not want to pay the convenience fee, what are my alternatives?

• You can pay registration fees and tuition in person at the Cashiers’ Office using cash or checks;
• You can mail checks to the Cashiers’ Office (please DO NOT mail cash);
• You can pay by electronic checks (echecks) online with no convenience fee charge or;
• You can apply for Installment Payment Plan (paying by e-check, check or cash).

 Instructions for paying by echeck:

• Sign-on to BroncoDirect;
• Click on Student Center;
• Click on “Make a Payment” – this will take you to a CASHNet site; ALLOW POP-UP

• Click on “Click here to make a payment”
• Click on items you want to pay i.e. Registration and Tuition, Parking, Housing, CEU.
• Enter the amount you want to pay…note that you will not be able to change the amount for parking;
• Click on “Add to Items in Cart”;
• Click on “Checkout”;
• Click on “Enter new electronic check information.”;
• Enter your account number;
• Confirm your account number by re-entering it again;
• Check the appropriate account type – checking or savings;
• Enter the routing number (see illustration below);

• Enter the account holder name;
• If desired, enter a name for this payment method to be saved for future use.
• Click on “Continue Checkout”;
• Review the payment information – there is no convenience fee charge on echecks;
• Click on “Submit Payment”;
• Click on “View Printable Receipt” and print if desired’;
• Click on “Email Another Receipt” e. g. to your parent;
• Enter email information on the Script Prompt.
• Sign-off – you will be returned to the BroncoDirect sign-on screen.

Echeck payments may be returned by your bank for reasons such as:

• Account has been closed or frozen
• Lack of sufficient funds
• Incorrect or invalid bank routing number
• Incorrect checking account number

• Please make sure that your account is active, has sufficient funds and that you enter the correct bank routing and account number (refer to illustration above).  There will be a $30.00 return fee for insufficient funds and repeated account closed and incorrect routing and bank account number. 
  

How about Installment Payment Plans?

The Installment Payment Plan (IPP) is available to all students; however, if you are receiving any type of financial aid, IPP is available only for the portion not covered by financial aid.

Cal Poly Pomona students have the option, as authorized by the Board of Trustees of the California State University, to pay their fees (and tuition where applicable) on an installment plan.  Students owing in-state resident fees may pay in two installments, while non-resident students may pay in three installments.  PLEASE note:

• There is an administrative fee due in the initial installment which is non-refundable.
• All auxiliary fees and parking if desired must be paid in the initial installment.
• If additional fees or tuition are due after an installment plan has been established, these amounts may NOT be paid in installments.
• Please visit Student Accounting & Cashiering website (click on the quarter you need) for more details:http://www.csupomona.edu/~fas/sacs/ or call (909) 869-2010.