Customer Service Evaluation

The purpose of this evaluation is to assist the Environmental Health & Safety (EH&S) Department in maintaining and improving the quality of the services provided to the University Community.

Please take a few minutes to complete this evaluation and send it electronically by clicking the submit form button. You are not required to provide your email address, name, extension, or department. All information provided will be reviewed by the Director of Environmental Health & Safety.

Name of EH&S representative(s):
Date:
Description of Service Provided:	Consultation Inspection Response to Safety Issue Training Waste Disp.
Who requested the service?	EH&S You Your Department Unknown
Your association with the campus?	Administrator Faculty Staff Student Visitor

The following eleven questions are designed to assess your perception of the abilities of the EH&S representative and the quality of the services provided.

1. Was the EH&S representative courteous?
2. Did he/she explain what they were doing and why?
3. Did he/she listen to and understand your comments and concerns?
4. Was he/she knowledgeable about your job duties and area of expertise?
5. Was he/she knowledgeable about environmental, health, and safety issues?
6. Was he/she responsive to your concerns?
7. Were you pleased to be contacted by EH&S?
8. Did you get the assistance you needed?
9. Was the service provided in a timely fashion?
10. Did you feel that the results of the visit were fair and accurate?
11. Would you recommend our services to others?

What impact will the recommendations made by EH&S have on your departments workload or resources?

Did you experience any specific problems with any staff member or the service provided?

Do you have any comments or recommendations that would help EH&S improve our level of service?

Additional Comments:

Thank you for taking the time to relay your comments about our services. If you would like to be placed on the Newsletter Email list, please indicate your Email address below or send Email to "dlpatterson@csupomona.edu".

Email (Optional):
Name (Optional):
Extension (Optional):
Department (Optional):