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eHelp » Telephone Services » Service & Repairs

Telephone or voice mail issues should be reported to X 6900.

An initial attempt will be made to isolate problems over the telephone. If required, either I&IT or vendor technical personnel will be dispatched to remedy the situation.

Issues involving computers, terminals, printers, software or data network should be reported to the I&IT Help Desk by logging into Web Help Desk (WHD) and submitting a Help Desk ticket to the Cal Poly Pomona Help Desk (you will need to know your BroncoName and BroncoPassword). If you can't log into WHD, use the help request form. Or, you may also stop by the I&IT Help Desk, located in Building 1, Room 100.

Help Desk hours:

• Monday through Thursday: 7:30 AM - 6:00 PM and Friday: 8:00 AM - 5:00 PM
• Exceptions:
  • State Holidays - CLOSED
  • State Furlough Fridays - CLOSED
    • Refer to the Revised Operations Calendar at the link below to determine which Fridays are Staff Furlough Fridays (indicated by the letter "F"):
      
      http://www.csupomona.edu/~ehelp/pdf/2009-2010_calendar.pdf (link opens in a new window) [.pdf, 21.9 kb]
      
      Note: You must have Adobe Reader to open and view all PDF files with full functionality. To download Adobe Reader 9.1, visit http://www.adobe.com/products/acrobat/readstep2.html (link opens in a new window).

All installations, moves, changes or disconnections, including additions or modifications to the campus owned wiring, conduit systems and manholes must be arranged through I&IT. Requests must be submitted in writing via an I&IT Work Order authorized by the appropriate signature level.

To place a work order, visit https://win.webdev.csupomona.edu/workorder/ (link opens in a new window).

Note: The page is password protected. To access, you will need to enter your BroncoName and BroncoPassword.

Work orders are normally handled on a "first come, first serve" basis. If you require a specific completion date, alert us at the time you place your order, and every effort will be made to accommodate your schedule.

Only voice equipment ordered through I&IT may be connected to the campus system. All telephone equipment remains the property of the University, and as such, may not be removed. Cost for the replacement of damaged or stolen equipment is the responsibility of the department to which it was assigned.

Do not unplug or move any voice terminal; doing so will trigger an alarm in the system.

 

This page was last updated on August 6, 2009.