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Cal Poly Pomona

Instructions for 8410D Model Telephones

telephone model 7403

The 8410D is a ten-button telephone with speakerphone and alpha-numeric display.

Extension Appearance and Feature Buttons

There are ten programmable extension (call) appearance and feature buttons in the center of the telephone. These buttons vary in how they are programmed depending upon the function of the person using the telephone. The features described below can also be accessed by using feature codes indicated in [brackets].

Extension (Call) Appearances

These buttons are marked with the extension number (the last 4 digits of telephone number) which is programmed on to that button. There are typically three appearances of the extension on the phone. Persons covering main department numbers and other people's phones may only have two appearances of their own extension then some appearances of the department number and a number of cover lines for answering calls for other people.

Call Coverage

Calls to a person's extension can be programmed to progress to voice mail or to another phone or phones and then to voice mail. Two to six rings before the call progresses are possible.

Cover Line

Used on the phones of those people who cover for the calls of others. This is a call appearance of an extension to which coverage calls (see above) will ring.


Note: A cover line cannot be dialed directly. Calls reach the cover line either through call coverage or when someone has pressed the zero option in voice mail (opting to speak with someone).

Message Lamp

The message waiting lamp, on the lower left of your phone, will remain lit if you have new messages in your voice mailbox.

 

 

Call Pickup

Allows you to answer calls placed to other extensions in your group or department without having those extensions on your phone.


To use:

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Send All Calls

When activated, all your calls go directly to your next point of coverage - either voice mail or a cover person. A half ring is heard when a call comes in and the feature is activated.


To activate:

To deactivate:

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Last Number Redial

Redials the last telephone number you dialed.


To use:

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Consult

Used on the phones of those people who cover for the calls of others. If a call reaches a cover line, the call can be sent back to the original party's phone with a distinctive three-burst ring. This feature supersedes Send All Calls.


To use:

  1. Press Transfer (the calling party is placed on hold).
  2. Press Consult (the called party's phone rings).
  3. Announce the call.
  4. Press Transfer.
  5. Hang up.

    Note: If call is not accepted, press Cover Line where call is on hold and the green light is flashing.

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Call Forwarding

Allows you to have your calls ring at another campus extension instead of your own.


To activate:

  1. Lift handset or activate Speaker, dial *2.
  2. Enter the campus extension you wish to forward your calls to.

To deactivate:

  1. Lift handset or activate Speaker, press Call Appearance of forwarded line.
  2. Dial #2.
  3. You will hear a three-beep confirmation tone.

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Fixed Feature Buttons

Fixed feature buttons are nine buttons on the lower left side of the phone. They are described below.

Volume

Use Volume toggle button to raise and lower the ring volume, speakerphone volume or the volume heard through your handset.

 

Shift or Ring

Note: Some 8410Ds do not have a Shift button.

The Shift button is used to reset the Speaker and the Ring Pattern (see Speaker and/or Setting a Ring Pattern below). The Ring button is used to select the ring pattern.

 

Transfer

To send a call to another campus extension:

  1. Press Transfer (this places the caller on hold).
  2. Dial the extension the call is to be transferred to.
  3. Announce the call.
  4. Press Transfer again.
  5. Hang up.

    Note: If the party does not wish to accept the call, press the Call Appearance where the green light is flashing.

 

Test the Lights on the Phone

  1. Press and hold down the Test button.
    1. Green test light goes on.
    2. Button lights go on in four separate groups.
  2. To end test, release the Test button.

 

Six-Party Conference

This conference feature allows you to connect up to six parties, including yourself.


To initiate a conference call:

  1. Get first party on the line.
  2. Press Conference button (first party is on hold).
  3. Dial the number of the new party.
    1. Wait for answer.
    2. Announce the conference.
  4. Press Conference button again.
  5. All parties are connected.
  6. Repeat previous three steps for each additional conference connections.

 

To conference a caller you have on hold with a party you are speaking with on another call appearance:

  1. Press Conference button.
  2. Press Call Appearance button of call on hold (first call).
  3. Press Conference again.
  4. All parties are connected.

 

Mute

Use in conjunction with the Speaker:

 

Drop

To drop the last party added to a conference call or to get a new dial tone if you have misdialed:

 

Speaker

To place or answer a call without lifting the handset.


To use:

  1. Press Speaker.
  2. Place a call, answer a call or access a feature.
  3. Adjust Speaker volume, if necessary, using the Volume button.

 

Resetting the Speaker


To adjust the Speaker to the surrounding room acoustics if your phone has a Shift button:

  1. While on-hook, press Shift.
  2. Press Speaker.
  3. You will hear a series of tones.

 

If your phone does not have Shift button and the light next to the Speaker button is flashing:

 

Hold

Used to place a call on hold.


To answer a new call while active on a call:

  1. Press Hold (initial call is on hold; green lamp will flash).
  2. Press Call Appearance button of incoming call.

 

To return to a held call:

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Set the Ring Pattern

There are 8 different ring patterns. A particular ring pattern can help you distinguish your phone's ring from others around you. The ring pattern can be set by either using the Shift or the Ring button, depending on which button your phone has.


To select the ring pattern if your phone has a Shift button::

  1. Press Shift.
  2. Press Hold to hear the present pattern.
  3. Continue pressing the Hold button until the desired ring pattern is heard.
  4. Press Shift again to store the selected ring pattern.

 

To select the ring pattern if your phone has a Ring button:

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Display Buttons

 

Display Features

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System Feature Codes

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