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How Ironport deals with and handles your spam

The CPP Ironport solution has been designed with as little end-user intervention needed as possible.

Reputation Filters:

Leveraging Ironport's world-wide SenderBase Network, up to 80% of incoming spam messages are identified  through reputation filters and serve as the first line of defense for the university's email systems.  By identifying the sender or originator of a spam message, Ironport provides the outer layer of spam protection for the campus community.

More information about Ironport's reputation filters can be found at:

http://www.ironport.com/technology/reputation_filters.html

Spam Identification:

In addition to the reputation filters, messages identified as spam or suspected of being spam are tagged and labeled as such.  Messages identified as spam will have the text “[SPAM]” prepended to the subject field.  Messages suspected of being spam will have the text “[SUSPECTED SPAM]” prepended to the subject field.

Quarantine Spam:

In addition to spam identification and tagging, Ironport also offers a quarantine service.  Rather than simply tagging and delivering spam messages to your email address, spam messages can be quarantined and kept separate from your inbox.  Messages identified as spam will stay in quarantine for 60 days or until you release messages to your inbox. You will receive a weekly email summary of all quarantined messages.

By default, all messages identified as spam for students, faculty and staff members will be quarantined.  In the past, messages identified as spam were still delivered to users. Users may adjust their quarantine delivery setting as described below under “Basic Setup for Ironport”. Messages delivered to group accounts will not be quarantined.

Using your BroncoName and BroncoPassword, you may log into your quarantine box at https://quarantine.csupomona.edu.

NOTE: All messages stored in the quarantine box will be deleted after 60 days if not released to your inbox.

Safelist and Blocklist Services

By logging into your quarantine box, you may also add up to 100 email addresses or domains to your safe and block lists.  Addresses added to your safelist will not be identified as spam.  Addresses added to your blocklist will be identified as spam.  How each user has configured his or her spam tolerance delivery level (as described below) will determine the action applied to the message.

Basic Setup for Ironport

To customize how identified spam is delivered to your email address, you may adjust your spam tolerance delivery setting.  Your spam tolerance delivery level (as noted below) controls this setting.

1. Go to My Control Panel.
2. Log in using your BroncoName and BroncoPassword.
3. Select the “Mail” tab.
4. Select your Spam Policy (spam tolerance delivery level):
   
   You may set your delivery options based on messages identified as "Spam" and "Suspected Spam". The following "Spam / Suspected Spam" options are available:
   
   1) Deliver / Deliver: All messages identified as spam and suspected as spam will be delivered.
   2) Quarantine / Deliver (Default): All messages identified as spam will be quarantined.  All messages suspected as spam will be delivered.
   3) Quarantine / Quarantine:  All messages identified as spam and supected as spam will be quarantined.
   4) Drop / Deliver: All messages identified as spam will be dropped. All messages suspected as spam will be delivered.
   5) Drop / Quarantine: All messages identified as spam will be dropped.  All messages suspected as spam will be quarantined.
   6) Drop / Drop: All messages identified as spam and suspected as spam will be dropped.

 

This page was last updated on August 27, 2009.