iClicker: FAQs

iClicker Frequently Asked Questions

Q. What happens if a student loses his/her iClicker?

A. The student should notify his/her instructor of the loss. The student will need to purchase a new iClicker from the Bronco Bookstore. As soon as he/she receives the new iClicker, he/she will need to let the instructor know so that the instructor can enter the new iClicker ID into the class roster.

Q. Can a student use a classroom student response system other than the iClicker?

A. No, the different clicker systems do not interact with each other. The student will need to purchase a new iClicker from the Bronco Bookstore.

Q. My question isn't here. I've read through the iClicker tutorial and I'm still having problems.

A. Log into Web Help Desk (WHD) and submit a Help Desk ticket to the Cal Poly Pomona Help Desk (you will need to know your BroncoName and BroncoPassword). If you can't log into WHD, use the help request form or stop by the I&IT Help Desk with your Bronco Access Card or another photo ID so we can better assist you. The I&IT Help Desk is located in Building 1, Room 100.

Help Desk hours:

Monday through Thursday: 7:30 AM - 6:00 PM and Friday: 8:00 AM - 5:00 PM
Exceptions:
- State Holidays - CLOSED
- State Furlough Fridays - CLOSED
  - Refer to the Revised Operations Calendar at the link below to determine which Fridays are Staff Furlough Fridays (indicated by the letter "F"):
    
    http://www.csupomona.edu/~ehelp/pdf/2009-2010_calendar.pdf (link opens in a new window) [.pdf, 21.9 kb]
    
    Note: You must have Adobe Reader to open and view all PDF files with full functionality. To download Adobe Reader 9.1, visit http://www.adobe.com/products/acrobat/readstep2.html (link opens in a new window).

This page was last updated on August 6, 2009.