eHelp » Frequently Asked Questions

General FAQs:

Your Account:

• How do I change my BroncoPassword?
• How do I set my Network password?
• I forgot my Intranet password, how do I reset it?

 

Group Accounts:

• How can I add a member to a manually populated group?

 

Campus Software Network Share:

• How do I connect to the campus software network shares (i.e. winlicense)?

 

Troubleshooting:

• How do I temporarily back up my files?

 

Your Account:

Q. How do I change my BroncoPassword?

A. To change your BroncoPassword:

1. Go to My Control Panel.
2. Enter your username and password.
3. Select the "Accounts" tab.
4. The first item is "Change BroncoPassword".
5. Enter your existing password and the new password twice in the spaces provided. The password must follow the password complexity requirements. After typing in the passwords in the spaces provided, click on the "Change BroncoPassword" button. For more information, please refer to the web page http://www.csupomona.edu/ehelp/pw.html.

If you do not know your BroncoPassword, see "Reset BroncoPassword".

 

Q. How do I set my Network password?

A. To set your Network password:

1. Go to My Control Panel.
2. Enter your username and password.
3. Select the "Accounts" tab.
4. The third item is "Change Network Password".
5. Enter the new network password in the spaces provided. The password must be at least eight (8) characters (however, we recommend fifteen (15) characters) and different from your BroncoPassword. The password can be alphanumeric and is case-sensitive.
6. Click on the "Change Network Password" button to set the password.

If you do not know your BroncoPassword, see "Reset BroncoPassword".

 

Q. I forgot my BroncoPassword. How do I reset it?

A. To reset your BroncoPassword:

There are two ways to reset your BroncoPassword. The BroncoPassword Self-Reset site enables you to reset your password online. In order to use this feature you must configure your account with password reset questions. You can set up these questions on My Control Panel.

If you forget your password simply go to the Password Reset site (link opens in a new window):

https://win.webdev.csupomona.edu/idm/user_password_reset.aspx (link opens in a new window).

1. Enter your BroncoName and click “Reset Password”.
2. You will be prompted for the answers to the challenge questions you set up and for a new password. Answer the questions correctly and choose a new password.
   
   Please note that your answers must match the case that you typed in when you set up the questions. That is, they are case sensitive: if you typed your favorite color as "red," for example, "Red" as an answer would fail.

If you need help using this feature go here: http://www.csupomona.edu/~ehelp/password/reset.html

The second way to reset your BroncoPassword is to contact the Help Desk. Submit a Help Desk ticket or stop by the I&IT Help Desk with your Bronco Access Card or another photo ID so we can better assist you. The I&IT Help Desk is located in Building 1, Room 100. It is open from Monday - Thursday, 7:30 AM - 9:00 PM and Friday, 8:00 AM - 5:00 PM (excluding state holidays).

 

Group Accounts:

Q. How can I add a member to a manually populated group?

A. To add a member to a manually-populated group:

1. You must be the administrator of the group in question to perform the following tasks.
2. Go to http://www.csupomona.edu/intranet/services.
3. Click on the Group Status and Configuration
4. Enter the group name and click on configure.
5. Enter your BroncoName and BroncoPassword.
6. Scroll down to Members.
7. Enter the BroncoNames in the space provided.
8. Click the Members button to set the changes

You may also remove members at this same site.

 

Campus Software Network Share:

Q. How do I connect to the campus software network shares (i.e. winlicense)?

A. Please refer to the web page http://www.csupomona.edu/~ehelp/mount.html.

 

Troubleshooting:

Q. How do I temporarily back up my files?

A. To temporarily back up your files:

1. Select the files you want to back up. To select multiple files and folders: Open My Documents by clicking Start > My Documents.
   1. Do one of the following:
      1. To select consecutive files or folders, click the first item, press and hold down SHIFT, and then click the last item.
      2. To select nonconsecutive files or folders, press and hold down CTRL, and then click each item.
      3. To select all the files and folders in the window, on the Edit menu, click Select All.
2. Do one of the following to copy the selected files:
   1. Right click your mouse > select Copy.
   2. Press and hold down CTRL+C
3. Point and click your desktop. Do one of the following to paste the selected files on to your desktop:
   1. Right click your mouse > select Paste.
   2. Press and hold down CTRL+V

 

 

This page was last updated on February 22, 2008.