eHelpThis guide is provided to help you use the self service features to view and/or update your personal information.
If you experience a problem logging into BroncoDirect or have Internet Browser issues arise, contact the Cal Poly Pomona Help Desk for assistance by logging into Web Help Desk (WHD) and submitting a Help Desk ticket to the Cal Poly Pomona Help Desk (you will need to know your BroncoName and BroncoPassword). If you can't log into WHD, use the help request form.
The I&IT Help Desk is located in Building 1, Room 100.
Help Desk hours:
Questions regarding your personal information or about how to update/change employee data should be directed to Payroll Services at 909.869.2233, Monday through Friday, 8:00 AM to 5:00 PM (excluding state holidays and state furlough Fridays).
Due to legal and system requirements, name changes cannot be filed on line at this time. For detailed information on name change procedures and requirements, please visit the Payroll Services’ website at: http://www.csupomona.edu/~payroll and click on the link Name Changes.
When updating your personal information, consider all records that may need updating. For instance, if you’ve moved and are updating your address, has your emergency contact’s address also changed?
Please consider if any of the following need to be updated as a result of the change you are making:
*This designation is for the issuance of pay warrants in the case of an employee death. It has no impact on your beneficiary information for your retirement benefits or life insurance. For details on how to change your designee, visit Payroll Services’ web site at http://www.csupomona.edu/~payroll and click on Payroll Designee.
**If you have a U.S. Savings Bond Deduction and the address of the registered owner is changing, you must complete a new United States Savings Bonds Purchase/Payroll Deduction Authorization, STD. 242 (http://www.csupomona.edu/~payroll/forms/std242.pdf).
***If you have other deductions, you must also change your address directly with the deduction company. Our employee data is not sent and/or transmitted to voluntary deduction companies or organizations.
Cal Poly Pomona has two address types: home and mailing.
Home – Your home address is your permanent address. Human Resource Services uses this address for official correspondence such as your W-2 (Wage and Tax Statement) and benefits information.
Mailing – This address type is used to mail official correspondence to students and student applicants.
To update your address, click on the Change home/mailing addresses button. This will take you to the “Home and Mailing Address” page. Click on the “Edit” button.
For address standards, see http://www.csupomona.edu/~payroll/docs/standard_abbreviations.pdf.
Enter your information in the following fields:
Address 1: Enter street number, street name, apartment number
Address 2: Use this field only if Address 1 cannot accommodate your street number and street name
Address 3: Use if necessary
City: Spell the entire city name, do not abbreviate
State: Enter the two letter abbreviation, see Address Standards
Postal : Enter your 5 digit zip code
County: This field is not required
Date Change Will Take Effect: The current date will display in this field. If a future date is typed in this field, the address change will take effect on that day.
It is the employee’s responsibility to ensure that address change information is correct. It is important to carefully review your information before saving.
After entering your information, click on the Save button. You will receive a confirmation that your update was successful.
To change an existing phone number, highlight the phone number and type the new number.
You may add a phone number by selecting the phone type and entering the ten digit phone number. The system will format the phone number once you tab out of the field. If you have more than one phone number, indicate your primary contact by selecting the Preferred checkbox.
Once you save the phone number(s), you will receive a confirmation that your update was successful.
To update information for your emergency contact, click on the Edit button and it will take you to the Emergency Contact Detail page. You can view your emergency contact’s address and phone number. You are able to update this information as well.
You are also able to designate the relationship of the emergency contact. If you want to have more than one emergency contact, you may add more and designate one of them as your primary contact.
To edit the address, click on Edit Address
For address standards, see (put link to address standards)
Enter your information in the following fields:
Address 1: Enter street number, street name, apartment number
Address 2: Use this field only if Address 1 cannot accommodate your street number and street name
Address 3: Use if necessary
City: Spell the entire city name, do not abbreviate
State: Enter the two letter abbreviation, see Address Standards
Postal: Enter your 5 digit zip code
County: This field is not required
Click OK and you will return to the Emergency Contact Detail page.
On this same page, you may edit the phone number by highlighting the number and typing in a new phone number. The phone number may also be deleted and/or you may add additional phone numbers.
If your emergency contact has the same address and/or same phone number, you may check the appropriate box and your home address and phone number will automatically be completed for you.
When you have completed editing the information on this page, click on the Save button and you will receive a confirmation that your changes have been saved.
If you want to change the primary contact and the name is not currently displayed, click on the Add an Emergency Contact button to add the emergency contact. Once the page is saved and the name is displayed on the Emergency Contact page, you may change your primary contact.
Once you have completed your updates, carefully review all information for accuracy.
Before leaving Employee Self-Service, you must Sign Out of BroncoDirect.
This page was last updated on January 7, 2010.
