eHelp » Blackboard » Student Step-by-Step Guides » Send Email

Students can send email to instructors, other students, groups within theif specific course. Email is sent from the Blackboard system through the Cal Poly Pomona email exchange server. Email addresses are suppressed, which means that students will not see other students' email addresses. Email can be sent from the My Institution page as well as from the Communication section of each course.

Note: Participants in the Blackboard course must have a Cal Poly Pomona email address in order to send and receive email through Blackboard.

From My Institution:

• Click on Send E-mail link in the Tools box.
  
  
• Click on the name of the course.
• Choose the group to send email to.
• Fill in Subject and Message fields.
• Add Attachments if desired.
• Scroll down to the bottom of the page and click on the Submit button.

From Within a Course:

• Click on the Communication button.
  
  
• Click on Send E-mail link.
  
• Choose the group to send email to.
  
• Fill in Subject and Message fields.
• Add Attachments if desired.
• Scroll down to the bottom of the page and click on the Submit button.

More Information

Q: I have a Hotmail account and have not been receiving mail from my instructor; what's wrong?

A: Blackboard sends mail using the Bcc; field to ensure user privacy. Some email providers, including Hotmail do not accept this type of email as a way of limiting spam. There are three possible solutions. The first is to get another email account like Yahoo. The second solution is to change the preferences in your Hotmail account. Finally, if the sender checks the "Send Copy of Message to self" box when sending email, it may be received by Hotmail.