Research with industry executives, human resource professionals, and Collins College alumni led to seven broad curriculum outcomes. These hospitality management-focused outcomes are threaded throughout our curriculum. The seven curricular threads are team building, unique characteristics of service, guest encounter skills, technology, critical thinking, ethics, and leadership in the hospitality industry.
Collins College Graduates will be able to:
Team Building – Work with a group of people committed to a common purpose and approach for which they hold themselves accountable and, as a result, improve their collective performance
Unique Characteristics of Service – Comprehend, synthesize, and evaluate elements of professional service management
Guest Encounter Skills – Demonstrate the skills and behaviors required during customer involvement to analyze, judge, and act in ways that contribute to customer satisfaction
Technology – Retrieve, create, organize, analyze, and communicate information using technology and apply relevant technologies in ways that enhance organizational performance
Critical Thinking – Use purposeful and reflective judgment to formulate rational solutions to organizational problems and to make cogent business decisions
Ethics – Apply the general business tenets of right, good and fair to organizational transactions, activities, and pursuits
Leadership – Demonstrate the knowledge of fundamental principles of leadership and model the behavior of effective leaders
Tiffany Daie '06 at the Restaurant at Kellogg Ranch.