Phone: (909) 869-4523
Fax: (909) 869-4805
Linchi Kwok (Lingzhi Guo) is an Assistant Professor at The Collins College of Hospitality Management. He came to Cal Poly Pomona by way of Syracuse University (SU) in Syracuse, New York, where he developed and taught several hospitality and management courses, such as Social Media in Service Operations, Hospitality Human Resource Management, Hotel and Resort Operations, and Leadership and Career Management. In 2011, Kwok was named a Kauffman Professor in Entrepreneurship and Innovation at SU to support the university’s initiatives in teaching and research excellence in entrepreneurship and innovation.
Kwok’s research interests include social media and its business applications, employee recruitment and selection, organizational behaviors, and service operations. In 2010, Kwok received grant funding to support his research on social media, including the Harrah Hospitality Research Center Grant Award Program 2010 from the University of Nevada, Las Vegas. Since 2008, Kwok has presented more than 20 authored/co-authored papers in a variety of peer-reviewed conferences in hospitality, information studies, and managerial psychology. His work has appeared in numerous journals, such as International Journal of Hospitality Management and Cornell Hospitality Quarterly. He is on the editorial board of HOSTEUR™, an official publication of the International Council on Hotel, Restaurant, and Institutional Education (I-CHRIE), and serves as an ad hoc reviewer for over 10 hospitality/social science journals and conferences.
Kwok holds a Ph.D. degree in Hospitality Administration and a Master of Science degree in Restaurant, Hotel, and Institutional Management from Texas Tech University. His professional portfolio also includes several years of managerial and hands-on experience in the hospitality industry in the U.S. and mainland China.
In addition to his work as a professor and researcher, Kwok is a thought leader in the hospitality field, contributing to several professional blogs, including his professional blog http://linchikwok.blogspot.com/. Kwok’s perspectives on social media have been quoted in The New York Times and Voyager’s World. Kwok is also an active member of the community and have conducted invited presentations on dinner etiquette and research methods.
Dr. Linchi Kwok