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The Collins College Of Hospitality Management

Learning Outcomes

Student Learning Outcomes of Cal Poly Pomona

All Cal Poly Pomona students experience an active, hands‐on approach to learning, both in and out of the classroom.  Through participating in curricular and co-curricular learning opportunities, the Graduates of California State Polytechnic University, Pomona, will develop competencies to become:

  • Practitioners: Equipped with a foundation for growth and professional success
  • Integrative Thinkers: Able to apply their knowledge and skills to future challenges and opportunities
  • Model Leaders: Taking an active role as a citizen in a diverse multicultural environment

To learn more about our University-Level Student Learning Outcomes, please visit this page.

Student Learning Outcomes of Hospitality Management — Undergraduates

Through participating in curricular and co-curricular learning opportunities, including professional work experience and networking with our industry partners, Bachelor of Science Graduates of The Collins College of Hospitality Management will develop the competencies necessary to successfully manage in a hospitality environment.  These competencies include:

  • Characteristics of Hospitable Service
    Create favorable guest experiences by using professional service management techniques in a hospitality business environment
  • Technological Literacy
    Apply current and relevant technologies in a manner designed to enhance organizational performance in a hospitality business environment
  • Analytical Thinking
    Make clear and logical decisions by organizing, analyzing, and interpreting information and formulating rational solutions in a hospitality business environment
  • Teamwork
    Contribute to positive team performance in a hospitality business environment by appraising and managing one’s own team-related competencies, in particular, the knowledge, skills and attitudes considered transportable from one team to another
  • Leadership
    Model the behaviors of effective, ethical leaders by demonstrating the fundamental principles of leadership in a hospitality business environment

Student Learning Outcomes of Hospitality Management — Graduate Students

Through participating in curricular and co-curricular learning opportunities, Master of Science Graduates of The Collins College will be able to manage professionally in various hospitality organizations.  Specifically, Collins College Graduates will be able to:

  • Characteristics of Hospitable Service
    Create favorable guest experiences by designing effective service delivery systems in a hospitality business environment

  • Technological Literacy 
    Intelligently use current and relevant technology, information, and findings from research data to enhance organizational performance in a hospitality business environment

  • Analytical Thinking 
    Use appropriate statistical analyses and methodological techniques and interpret the results to formulate rational solutions in a hospitality business environment

  • Teamwork 
    Contribute to positive team performance in a hospitality business environment by appraising and managing one’s team-related competencies, in particular, the knowledge, skills, and attitudes considered transportable from one team to another 

  • Leadership
    Demonstrate advanced principles of strategy and leadership while working with others in a hospitality business environment

Curriculum and Assessment: The Collins College Undergraduate Student Learning Outcomes

  • Curriculum Matrix (DOC): Mapping Program Student Learning Outcomes with the Required Curriculum
  • Undergraduate Course Learning Outcomes (XLSX): Required HRT Core Courses and Required Support Courses
  • Undergraduate Course Learning Outcomes: HRT Support Courses
  • Assessment: Undergraduate Program

Curriculum and Assessment: The Collins College Graduate Student Learning Outcomes

  • Curriculum Matrix: Mapping Program Student Learning Outcomes
  • Graduate Course Learning Outcomes
  • Assessment: Graduate Program

Learning Values of Cal Poly Pomona