Frequently Asked Questions
- How do I change my directory information?
The easiest way is to go to My Control Panel, and click on the Directory tab. This immediately updates the database, and over a period of 24 hours, the information is pushed to other directory systems. You can also go to the Bronco411 Update page, which generates a request to the Campus Information Operators; depending on their workload, it may be hours or days before they fulfill the request. The update form is the only way to change the information of another employee, and it is expected that only authorized individuals will make such requests (all requests are logged).
- How do I change my information in the Exchange Global Address List?
The Exchange Global Address List contains information from your first listing in Bronco411 (see the question about roles, below). You can move your roles up or down to make the appropriate one the first listing. Changes to the Exchange Global Address List will ordinarily take effect within 24 hours after the change is made to Bronco411.
- What's so special about my office phone number?
It's not enough to just assert that you have a new office phone number; the information has to be in the campus PBX (private branch exchange), the device that routes telephone traffic at Cal Poly Pomona. In most cases, each phone number is associated with a specific instrument (the physical telephone) and a specific wall jack. And for instruments that display the caller, that is also stored in the PBX. It is vitally important to keep I&IT Networks and Telecommunications involved with any moves of phones, and most moves of people, through use of the Telecommunications Work Order system. Plans for the future include automating a lot of these processes, so that, for example, your directory listing is automatically changed when a change is processed in the PBX.
- What if I have more than one role on campus?
Let's look at some examples first: Perhaps Joshua is a staff member in Facilities Planning and Management, but also Vice-President of Staff Council. Betty might be an Executive Director in Academic Affairs, but also a Professor in Landscape Architecture. Each role might have its own office and phone number, or perhaps the individual acts in both roles out of a single office. To create a role, go the the Directory tab of My Control Panel and click "Add New Role". Provide the Organization and Working Title of the new role. If you use the same office and phone for both roles, but you don't want one of them to appear in the PDF phone book, leave the contact information blank (it will still appear in Bronco411 Search); if you do want it to appear, enter the duplicate information. If you enter different contact information for each role, both will appear in the PDF phone book.
- What if several people share one campus phone number?
Not a problem; just enter the same number for each person who uses it.
- What if I have more than one campus phone number?
Bronco411 does not currently allow more than one office voice number per role for an individual. This is intentional: A directory user doesn't want to have to call multiple numbers, perhaps leaving a voice mail at each, just to find out you're not in. If you have, for example, a phone that you use in your faculty office and another you use in your role as the director of an Institute, please create two roles. If you have multiple numbers for a single role, choose the one for the directory that you are most likely to answer, and make sure voice mail is active for it.
- Who decides my Display Name?
Your "official" name at Cal Poly Pomona is the one stored in PeopleSoft, which is ordinarily the one on your Social Security card. Many of us don't use those names in everyday use, and Bronco411 allows us to change them. Who knows better than you what name you go by?
- My name contains áccented chäracters. How do I get them to display?
Bronco411 uses UTF-8, one of the Unicode character codes, for input and output, and the database stores Display Names in a compatible Unicode format. What this means is that Bronco411 is compatible with almost all writing systems. You can enter accented characters using Character Map in Windows or "Option" sequences on a Mac, or you can copy and paste from another source. Although in theory Bronco411 will display any language and writing system, the fonts used in the Phone Book only support common Western European accented characters, the fuzzy search in Bronco411 search only works well with those characters, and Microsoft Outlook has similar font limitations with the Exchange Global Address book.
- Who decides my Working Title?
Technically, staff Working Titles are listed on line 6 of the Job Description form, and faculty Working Titles are selected from the ranks: Lecturer, Assistant Professor, Associate Proessor, Professor, etc. Unfortunately there is no straightforward way for us to get that information electronically. You are expected to use the appropriate Working Title, and we appreciate your cooperation.
- Why should I include my State cell phone?
If the State provides you with a cell phone, it is so that you can be contacted on State business. We're careful with these numbers. They are available to the Police Dispatchers, and cell phones in I&IT are available to I&IT staff (other divisions, colleges, and departments may request similar access to their own numbers). Your cell phone number will never be available to the general public unless you choose to mark it as public.
- How do I change the directory information for my office or department?
Please use the Bronco411 Update page.
- How do I change the name of my office or department?
Please use this form. You may be contacted for follow-up if the requested change is complex or not clear.
- How do I change the membership of my office or department?
Individuals are assigned to an organization in the individuals' entries, not in the organization's entries. If only a few individuals are affected, they can change the oganization for their entries; for larger changes, go to this form and ask to be contacted in the Comments box. Please note that changing the name of an organization need be done only once and it will affect all members: organizations are stored internally by unique codes, independent of their names.
- How do I change the organizational hierarchy?
Please use this form and ask to be contacted in the Comments box.
- Why isn't all this information in PeopleSoft?
It would be nice if it were, and someday it may be. Something as simple as listing every employee's supervisor would allow the automatic generation of organization charts.
- What's a "fuzzy" search?
A fuzzy search returns results that are not spelled the same as what you entered, but that sound the same. Fuzzy search methods are imprecise; we use one that works most of the time.
- I don't know a person's name. How do I look them up?
You can guess at their first or last name, and check "Fuzzy". You could also enter any other information you know, such as the organization, phone number, or location.
- I'm trying to find a Dr. Einstein; all I know about her is that she had an office in Building 4. How do I look her up?
Assuming she in in the Faculty, enter Einstein as the "Person Name", 4 as the "Location", check the box beside "Faculty" and click on Search.
- How do I get a list of everyone in Building 94?
In the "Location" field, enter 94. Click on Search. (Because of the way the search is carried out, a search for 9 will return results in buildings 9, 94, and 98. To get only Building 9, search for 9- , with a hyphen. Unfortunately, any entry in Building 9 with no room number will not appear in this search.)
- How do I get a list of all the employees in the Music Department?
Under "Organization Name", enter music. Check the boxes for "Faculty" and "Staff". Click on Search, and scroll down to the list of Person Names.
- How do I get a list of the food services?
Click on the "Organization Type" dropdown and select Food Services. Click on Search.
- How come I'm limited to a maximum of 200 results in a search?
We had to cap it at something, for performance reasons. 200 seemed like a reasonable choice.
Cal Poly Pomona Phonebook
- How often is the phone book updated?
Beginning in Fall 2010, a new PDF phone book is automatically generated just before 7:00 a.m., using the previous day's data. The date of creation will appear at the bottom of every page. We're really happy about achieving this; for most of its history, Cal Poly Pomona had only one phone book per year.
- Why don't you distribute paper phone books any more?
The paper phone books were never free; sombody was paying for them, even if it wasn't your department. With online directories, fewer employees need paper phone books, and by providing a PDF, we're encouraging only those who need a paper phone book to create one.
- Why bother with printed phone books? This is the 21st century.
Not all employees have ready access to a computer. And computers and networks don't always work. Either as a primary source or as a backup, paper phone books will have a place at Cal Poly Pomona for some time to come.
- Why isn't the phone book accessible to users with screen readers?
Because of the specific software we use to create it, the PDF phone book is very annoying to use with a screen reader. Although we hope to fix that some day, it is our impression that even an accessible phone book would be much more difficult to use with a screen reader than Bronco411 Search, which provides the same information.
About the Service
- Where did you find the horses?
All the horses used in Bronco411 photos come from the W.K. Kellogg Arabian Horse Center; we are grateful to be able to use them. Most of the photos were taken by April McKettrick. The horses actually interacted with phone booths and yellow pages, and wore headsets, in some cases encouraged by molasses grain, and in other cases by the innate curiousity of the Arabian breed.
- What about LDAP and Active Directory?
We're glad you asked! Bronco411 is the source of display names, phone numbers, and locations in LDAP (Lightweight Directory Access Protocol) and Microsoft Active Directory.