Remember to put your own text here (same as alt text)Remember to put your own text here (same as alt text)Dr. B.W.A. (Ben) Dewald is a Professor at The Collins College of Hospitality Management of the California State Polytechnic University, (Cal Poly) Pomona.
Prior to joining The Collins College in 2002, Ben taught at The Hong Kong Polytechnic University School of Hotel & Tourism Management . Ben trained in the Dutch, French and Mexican hospitality industry. He managed and opened restaurants in California and Hong Kong, including the Chardonnay at the Registry Hotel across from the Orange County Airport, Antoine Restaurant at the Meridien Hotel in Newport Beach, the Dining Room at the Rancho Mirage Ritz-Carlton, and the Pétrus restaurant on the 56th floor of the Island Shangri-La in Hong Kong .
His research interests include; Food & Beverage; Tipping; Training; Cross Cultural Management; Hotel & Restaurant Management; Tourism, and Educational Management.
Academic Qualifications
Ed.D. (2002) Doctorate of Education , University of Leicester, UK.
M.Sc. (1996) Training South East Asia, University of Leicester, UK.
C.H.E. (1995) Certified Hospitality Educator, American Hotel & Motel Association.
B.Sc. (1982) Hotel & Restaurant Management , California State Polytechnic University of Pomona, USA .
B.T.H. (1978) Lycée Technique d'Hôtellerie (Hotel Highschool), Strasbourg, France.
John Self & Dewald, Ben , (2010) “Why Do Employees Stay?”, International Journal of Hospitality and Tourism Administration, 11(4) Accepted for publication.
Zhang Jian (Jane), Ben Dewald and Baudouin C. Neirynck (2009) . Experiential Values for Casino Hotels in Macao. Journal of Quality Assurance in Hospitality and Tourism (JQAHT) . 10(2) pp. 75-92.
Dewald, Ben & John Self, (2008) Cross Cultural Training for Expatriate Hotel Managers, International Journal of Hospitality and Tourism Administration, 9(4) pp. 352 - 364.
Dewald, B.W.A. (Ben) (2008) The Role of the Sommeliers and Their Influence on U.S.A. Restaurant Wine Sales, International Journal of Wine Business Research, 20(2) pp. 111-123.
Dewald, Ben (2005) “ Empowerment Culture in China ”, International Journal of Knowledge, Culture and Change Management , www.Management-Journal.com , V. 4 pp.1089-1092.
Dewald, Ben (2003) “Tipping in Hong Kong Restaurants”. International Journal of Hospitality Management , 22 (3) pp307-319.
Dewald, B.W.A . (2003) "Wine Consumption in Hong Kong". International Journal Of Wine Marketing , 15(1) pp54-68
Dewald, B.W.A . (2002) "Chinese meals in China: the menu, table etiquette and food ordering". The Hospitality Review, 4(2) pp21-26.
Dewald, B.W.A. (2001) " Restaurant Tipping by Tourists in Hong Kong ". Anatolia , 12(2),pp139-152.
Dewald, B.W.A. (2001) "Tipping by Foreign Tourists". Pacific Tourism Review, 5(1/2), pp41/48 .
Dewald, B.W.A. & Sutton J. (2000) " Hospitality Employees' Empowerment in Hong Kong and the Chinese Mainland ". Journal of Quality Assurance in Hospitality & Tourism, 1(1) , pp57-65.
Dewald, B.W.A. (2000) " Turning part-time Students' Feedback Into Video Programs " Journal of Education + Training , 42(1), pp33-39.
Mok, C. & Dewald, B. (1999). Tourism in Hong Kong: After the Handover. Asia Pacific Journal of Tourism Research , 3(2), pp32-40.
Research Note
Dewald, B.W.A. & John Self, (2007) " Tipping is Becoming Russia's Cup of Tea ". Anatolia : An International Journal of Tourism and Hospitality Research ,, 18(2): 342-348.
Dewald, B.W.A. (Ben) (2004) Increasing Wine Sales in Casual Restaurants, Journal of the Foodservice Symposium University 2004, pp. 25-32.
Sutton J. & Dewald, B. (1999)"Does Culture Make a Difference? Towards a service Quality Framework through employee empowerment": The Quality Magazine, Journal of the Quality Society of Australia, Sydney Australia, 8(5), October pp53/8.
Zhang Jian (Jane), Ben Dewald and Baudouin C. Neirynck (2008) . Experiential Values For Casino Hotels In Macao . International CHRIE 62nd Conference, Atlanta , Georgia , USA . 30 July to 2 August.
Self, John and Ben Dewald, (2008) Turnover, It's the People Stupid: Exploring determinants of employment tenure . International CHRIE 62nd Conference, Atlanta , Georgia , USA . 30 July to 2 August .
Dewald, B.W.A. (Ben) (2007) Empowerment in China 's Hospitality Industry, 1st Hospitality & Leisure: Business Advances & Applied Research Conference Ecole Hôtelière de Lausanne Switzerland, July 5-6.
Dewald, B.W.A. (Ben) & Jones, Margie Ferree (2007) Wine Training in Multi-Unit, Casual Dining Restaurants, International CHRIE 61st Conference, Dallas , Texas USA . July 25-29.
Dewald, Ben & John Self, (2006) Tipping is Becoming Russia's Cup of Tea. International CHRIE 60th Anniversary Conference, Hyatt Regency Crystal City , Crystal City , Virginia USA . July 26 - 30.
Jones, Margie Ferree & Dewald, B.W.A. (Ben) (2006) Sommeliers' Role and Influence as a Wine Marketer in the United States , Third Annual International Wine Business Research Conference , Montpellier, France, 6-7-8 July.
Dewald, Ben (2005) Changes in Hong Kong Restaurants as Reflected in Newspaper Advertising. Annual CHRIE Conference & Exposition, Las Vegas California, July 27-31, p. 122.
Dewald, B.W.A. (Ben) & Margie Ferree Jones (2005) Increasing Wine Sales in Casual Restaurants, Second Annual International Wine Marketing Symposium, Sonoma State University, July 8-9 .
Dewald, B.W.A. (Ben) (2003) Empowerment in China: A Case Study of Hong Kong and China's Hospitality Industry, 2003 Western Conference of the Association for Asian Studies , Hilton Phoenix Airport, Phoenix, Arizona, Oct. 9-1, Panel 41.
Dewald, B.W.A. (Ben) (2003) “How to increase your employees income through tipping” The FoodService Symposium University, Ontario CA, June 22-24 .
Dewald, Ben & Jogaratnam, Giridharan (2003) Curriculum Review and the Content of Hospitality and Tourism Education: Some Evidence from Hong Kong. Annual CHRIE Conference & Exposition, Palm Springs California, Aug. 6-9, p131.
Dewald, B.W.A. (2002) Restaurant Tipping by Hong Kong Residents. The 5th Biennial Conference “TOURISM IN ASIA: Development, Marketing and Sustainability” Miramar Hotel, Hong Kong SAR, May 23-25, pp129-136.
Dewald, B.W.A. (2002) Marketing & Sustaining Wine Consumption in Hong Kong. The 5th Biennial Conference “TOURISM IN ASIA: Development, Marketing and Sustainability” Miramar Hotel, Hong Kong SAR, May 23-25, pp137-147.
Dewald, B.W.A. (2002) Hong Kong's Restaurant Image Through Local Newspapers from the 1960s to the 1990s. 12th International Research Conference of the Council for Australian University Tourism and Hospitality Education (CAUTHE) "Tourism and Hospitality on the Edge", Fremantle Esplanade Hotel, Western Australia, Feb. 6-9, pp8.
Dewald, B.W.A. (2001) A Comparative Study of Tipping in Western and Chinese Restaurants. Annual CHRIE Conference & Exposition, Toronto, Canada, June 25-8,p82.
Dewald, B.W.A. & Sutton, John. (1999) Hospitality Employees Empowerment for Total Quality Service and Total Quality Management. The Fourth International Conference on ISO 9000 & TQM, School of Business, pp519-523.
Sutton, John & Dewald, B.W.A. (1999) Does Culture Make A Difference? - Towards A Service Quality Framework Through Employee Empowerment. Third International & Sixth National Research Conference on Quality Management, RMIT University, Melbourne Australia, February 1999, pp441-451.
Dewald, B.W.A. (1999) How to Cater to Part-time Students who are Full-time Hospitality Employees, Fourth Graduate Education and Graduate Student Research Conference on at the, Las Vegas, pp1-10.
Dewald, B.W.A. & Wong C.K. Simon, (1998) Restaurant Management Style: East or West? Bournemouth University, Second International Conference on Culinary Arts & Sciences, pp79-88.
Dewald, B.W.A. (1997) Human Resources' Issues for Hong Kong and PRC Hotels, Proceedings of the Annual CHRIE Conference, Providence Rhode Island, pp60-66.
Dewald, B.W.A. (1996) Cultural Influences on Training for International Hotels in China for the period 1995-2000, Proceedings of the Cross-Cultural Management in China, Hong Kong Baptist University, pp99-106.
Dewald, Ben (2004) “ Empowerment Culture in China: A Case Study of Hong Kong and China”, The Fourth International Conference on Knowledge, Culture and Change in Organizations , University of Greenwich, London, August 3-6.
Dewald, B.W.A. (Ben) (2004) Increasing Wine Sales in Casual Restaurants, the Foodservice Symposium 2004, Crowne Plaza Anaheim Resort, June 13-16.
Dewald, B.W.A. (2002) Restaurant Tipping by Tourists in Hong Kong. 12th International Research Conference of the Council for Australian University Tourism and Hospitality Education (CAUTHE) “Tourism and Hospitality on the Edge”, Fremantle Esplanade Hotel, Western Australia, Feb. 6-9.
Dewald, B.W.A. (2002) Quality service and Food Ordering Decision Making Processes in Chinese Restaurants. 12th International Research Conference of the Council for Australian University Tourism and Hospitality Education (CAUTHE) “Tourism and Hospitality on the Edge”, Fremantle Esplanade Hotel, Western Australia, Feb. 6-9.
Distance Education in Tourism: a Handbook for Flexible Learning, Gary Williams Ph.D. December 2004 .
The Beverage Service World. N.J. : Prentice Hall. Rande, W. & Luciani, V.
• Journal of Vacation Marketing (JVM)
• International Journal of Wine Business research (IJWBR)
• International Council of Hotel, Restaurant and Institutional Education Conference (I-CHRIE)
• Journal of Foodservice Business Research
• Journal of Quality Assurance in Hospitality and Tourism
The J. Michael & Betty Ortiz Scholarship Endowment, academic year 2008/09, “Development of an Exhibition Participation Model: An Empirical Investigation of Exhibition Attendees.” With Dr. Myong Jae Lee.
The Collins School Summer 2007, The Role of the Sommeliers and their Influence on U.S.A. Restaurant Wine Sales.
DLTC Project 2001-2002, Qualitative Survey on industry, alumni and other University's HTM programs, With Dr. Giri Jogaratnam HTM.
FRC Project 2000-2002, Quality Service and Food Ordering Decision Making Processes in Chinese Restaurants, with Louis Augustin-Jean HTM, Dr. Doreen Wu CBS, Dr. Grahame Bilbow ENGL.
DRC Project 1999- 2000, Hong Kong Restaurants' Image through Local Newspapers from the 1960s to the 1990s, with Louis Augustin-Jean.
DRC Project 1999-2001, The Reasons For and Affecting Gratuities in Hong Kong Restaurants.
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 09
Menu Engineering insights, Applebee's Services, Inc. Lenexa, KS Pemberton, Felicia - Marketing Analyst & Stump, Matt - Sales Analyst May 09
Chaffey College, Advisory Committee Meeting; Hotel & Food Service Management: Hotel Management, Food Service, Culinary Arts, May 09
Cypress College Advisory Committee Meeting; Hotel, Restaurant & Culinary Arts, Anaheim Campus, April 09
Judge for the California 2009 Boyd's Coffee Culinary Competition, co-sponsored by the California Restaurant Association Educational Foundation (CRAEF), The Collins College, Cal Poly Pomona, CA March 09
Table Scape Judge at the L.A. County Fair; Pomona , CA Sept. 08
National Restaurant Association Show CHICAGO Faculty Advisor for Collins School of Hospitality Students May 08
Cal Poly Pomona's Inaugural Southern California Tasting & Auction May 08
Business Etiquette and Table Manners Class at the University of La Verne , CA April. 08
Judge for the California 2007 Boyd's Coffee Culinary Competition, co-sponsored by the California Restaurant Association Educational Foundation (CRAEF), The Kitchen Academy, Sacramento , CA March 08
Business Etiquette and Table Manners Class at the University of La Verne , CA Nov. 07
Table Scape Judge at the L.A. County Fair; Pomona , CA Sept. 07
Chefs on the Rise Judge at the L.A. County Fair; Pomona , CA Sept. 07
Judge for the California 2007 Boyd's Coffee Culinary Competition, co-sponsored by the California Restaurant Association Educational Foundation (CRAEF), The Collins School, Cal Poly Pomona , CA March 07
Cypress College Advisory Committee Meeting; Hotel, Restaurant & Culinary Arts, Anaheim Campus, April 07
Orange Coast College Advisory Committee Meeting; Culinary Arts & Food Service Management: Hotel Management, April 07
Chaffey College , Advisory Committee Meeting; Hotel & Food Service Management: Hotel Management, Food Service, Culinary Arts, April 07
TPM Academy , Kuala Lumpur , Malaysia visit, shared Hospitality program. April 06
Judge for the California 2006 Boyd's Coffee Culinary Competition, March 06 co-sponsored by the California Restaurant Association Educational Foundation (CRAEF), The Culinary Institute of America at Greystone St. Helena, CA
Interview Panel Member for the Department of Recreation and Feb. 06 Parks Request for Proposal (RFP) Sherman Oaks Castle Park - Food Service, Board of Recreation and Park Commissioners, City of Los Angeles , CA
Participant in the 2 nd Annual Taste of the Pomona Valley ,
The Restaurant at Kellogg Ranch had a booth at the event. Feb. 06
Collins Connection Speaker, Lawry's Restaurant, Beverly Hills , Feb. 06
CSHM Showcase of Excellence participant, The Collins School
of Hospitality Management, Cal Poly Pomona Jan. 06
CSHM Harvest Auction Committee Member. Oct. 05
American Red Cross Emergency Relief effort to the Victims of Hurricane Katrina, The Restaurant at Kellogg Ranch participated in this event and raised $2,029.00, Oct. 05
Journal of Foodservice Business Research, Reviewer for Papers and Posters to be Presented at The 2006 CHRIE Annual Meeting,
reviewed manuscripts Sept. 05
Dinner at the Manor House, Supervised a fundraiser dinner for President & Mrs. Mike Ortiz, Sept. 05
Table Scape Judge at the L.A. County Fair; Pomona , CA Sept. ‘05
Visiting Advisor/ Professor for the Petrozavodsk State University; Tourism Department, Petrozavodsk , Russia . Jun/Jul ‘05
Interview Panel Member for the Department of Recreation and Parks Request for Proposal (RFP) operation of two Los Angeles City
Golf Cafés at Los Feliz and Roosevelt, Board of Recreation and Park Commissioners, City of Los Angeles , CA April 2005
Protocol Training Class and Business Luncheon, California Maritime Academy, CSU Vallejo , California Mar. 2005
Judge for the California 2005 Boyd's Coffee Culinary Competition, The California Restaurant Association Educational Foundation Board
The Collins School , Cal Poly Pomona Mar. 2005
Host at the Vineyard at the L.A. County Fair; Award Winning Wines from California to New York, with Elizabeth Schweitzer, 7 PM. Tue. 14 Sept. 2004
Host at the Vineyard at the L.A. County Fair; You be the Judge “Chardonnay” Judges: Chuck Keagle, Gino Filippi, Henry M. Spate, 7 PM. Monday 20 Sept.2004
Protocol Training Class and Business Luncheon, California Maritime
Academy, CSU Vallejo , California Mar. 2004
Curriculum Development for the Petrozavodsk State University Professors. Cal Poly Pomona Winter ‘04
Interview Panel Member for the Department of Recreation and Parks Request for Proposal (RFP) operation of Santa Fe Dam
Food, Boat & Bait, Board of Recreation and Park Commissioners, City of Los Angeles , CA Feb. 2004
Judge for the CRAEF 2 nd Annual California ProStart ® Student Invitational Culinary Competition, The California Restaurant Association Educational Foundation Board The Collins School , Cal Poly Pomona Feb. 2004
Prepared presentation for The Food & Wine Society of Riverside, CA Tutored wine dinner at the RKR, The Collins School, Cal Poly Nov. 2003
Interview Panel Member for the Department of Recreation and Parks Request for Proposal (RFP) operation of two Los Angeles City
Golf cafés at Los Feliz and Roosevelt, Board of Recreation and Park Commissioners, City of Los Angeles , CA Sept. 2003
Presentation on Restaurant Marketing to Grill Concepts Inc. GM Conference , Kellogg Conference Center , Cal Poly Pomona , June 2003
Judge for the CRAEF 1 st Annual California ProStart ® Student Invitational Culinary Competition, The Collins School , Cal Poly Pomona Apr. 2003
Faculty Advisor, Round Table for Food Professionals Society , Student Chapter The Collins College, Cal Poly Pomona 2004 - Present
Advisor Bacchus Wine & Food Society, The Collins School, Cal Poly Pomona 2003 - 2004
