The Basics

• Guidelines
• Browser settings | Can't see any other librarians logged in?
• Login
  • Go to http://www.questionpoint.org
  • Click on Librarian Logon
• If you forget your ID number or password, contact Julie.
• Using Flash Chat and Ending a Flash Chat Session
• AskNOW Monthly Schedule by Olufunke: draft and current.

Advanced

• How to answer Followup Questions (PDF)
• How to answer Referred Questions (PDF)
• How to create and use your own scripts (PDF)
• See Questionpoint Training for the following tutorials:
  • Policy Pages and Co-Browsing
  • Using Scripted Messages and Pushing Web Pages to Patrons
  • Using IM and Transfer
  • Chat Follow-up and Referral

To Be Considered

• Add A Question (PDF)

Referrals

• Changing email notification

Tech Support

• Online form for contacting OCLC or call 1-800-848-5800 (from Susan McGlamery's email dated 4/7/08)