The Collins College of Hospitality Management
Class of '93
Paul Kramer’s professional life is a story of sweet success.
Reared in Chino, Calif., Kramer started working at 16, and by 18 he was the youngest manager of a Pizza Hut franchise. He went on to work at Bullwinkle’s in Upland, moving through the ranks from supervisor to general manager to president. Now, he is president and co-owner of Farrell’s Ice Cream Parlour, a beloved brand he helped re-launch in 2008. Today, Farrell’s has five locations in California and three more to open this year; expansion to Oregon is planned.
Kramer says it is the high-energy pace of the food-service industry that first attracted him to the field; he earned a B.S. from The Collins College of Hospitality Management in 1993.
“I enjoy working as a team to achieve something daily. I found that I could lead people and enjoyed helping others succeed. My parents are both teachers and I have always liked the process. Even though I did not choose that profession, I teach every day and teaching is a huge part of this business.”
Always the businessman, Kramer worked as a general manager while attending Cal Poly Pomona, which provided invaluable assistance. “I was able to ask my professors questions about on-the-job experiences,” he recalls. “I was able to test some of the things I was being taught.”
In addition his strong work ethic, there is something else about which Kramer feels strongly: giving back. His Lake Forest-based company has raised funds for Children’s Hospital of Orange County, Make-A-Wish Foundation, Henry Mayo Newhall Memorial Hospital, and A Million Thanks, a campaign that supports the military through letters, emails, cards and prayers. It was started by the daughter of Kramer’s business partner, Mike Fleming. Kramer has participated in Professor for a Day at Cal Poly Pomona and is actively involved in alumni events.
His overall philosophy is simple and succinct, something he would impart to new graduates: “Expect more of yourself than you do of others. There is no limit to what a man can do if he does not mind who gets the credit.”
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